Banquet Set Up Supervisor - Hilton Norfolk The Main

Gold Key PHR; Norfolk (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Gold Key PHR is seeking a Banquet Set Up Supervisor in Norfolk, Virginia. This role involves supervising and coordinating the activities for setting up facilities for banquets and conventions. Responsibilities include managing set up aspects of the Banquet Department, assigning duties to workers, and ensuring smooth operations. Candidates should have three years of experience in banquet operations or equivalent education, strong organizational skills, and proficiency in Microsoft Office. Excellent communication skills are essential for success in this role.

Qualifications

• Three years banquet operational experience OR an equivalent level of education.
• At least 2 years of progressive experience in a hotel or a related field.
• 1-3 years supervisory responsibility preferred.

Responsibilities

• Assist in managing set up aspects of the Banquet Department.
• Assign duties and instruct workers for banquet and conference room setups.
• Inspect facilities for completeness of arrangements.

Skills

Proficient in Microsoft Office

Strong knowledge of Meeting room set up standards

Excellent time management skills

Clear communication skills

Education

Equivalent level of education

Job description

Overview

The Banquet Set Up Supervisor, supervises and coordinates the activities of personnel engaged in preparing the establishment's facilities for banquets and conventions.

Responsibilities

Responsible for assisting in the management of set up aspects of the Banquet Department functions, in accordance with Hotel standards

Responsible for assigning duties and instructing workers in collection, assembly, and arrangement of articles for convention or banquet hall and conference rooms

Inspect facilities for completeness of arrangements and instructs personnel to correct errors

Prepare daily work assignments roster and maintains work performance records

Direct, implement and maintain a service and management philosophy which serves as a guide to respective staff to ensure 100% guest satisfaction

Coach employees how to resolve and de-escalate conflict

Work in conjunction with Catering Sales and Convention Services

Maintain written and verbal communications with Meeting Planners and Groups

Follow/enforce company policies and procedures share ideas to promote business; reduce employee turnover; and meet budgeted productivity

Provide overall direction, coordination, and ongoing evaluation of operations

Communicate with Stewards to insure smooth operation

Perform cleaning duties for banquets and conventions

Perform other related duties as required

Qualifications

• Three years banquet operational experience OR an equivalent level of education
• Proficient in Microsoft Office
• At least 2 years of progressive experience in a hotel or a related field
• 1-3 years supervisory responsibility preferred
• Strong knowledge of Meeting room set up standards, and different set up types
• Experience setting up numerous banquet rooms consecutively
• Ordering supplies, lines, uniforms, etc.
• Clear, concise written and verbal communication skills
• Ability to sell concepts and ideas to management, peers, and employees
• Excellent time management and organizational skills