Banquet Set Up Supervisor

HHM Hospitality; Silver Beach (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

HHM Hospitality in Silver Beach, Massachusetts is seeking a Banquet Set Up Supervisor. The role involves supervising banquet staff and ensuring the set-up and breakdown of meeting rooms meets guest expectations while adhering to sustainability standards.

The ideal candidate has a high school diploma and two or more years of banquet set-up or customer service experience. This position may require working alternate shifts, holidays, and weekends.

Qualifications

• Two or more years of previous banquet set up or customer service experience preferred.

Responsibilities

• Supervise banquet staff and oversee the set-up and breakdown of meeting rooms.
• Transport materials safely using proper equipment.
• Engage guests to offer assistance and address requests.

Skills

Customer service skills

Ability to lift heavy materials

Teamwork

Education

High School diploma or equivalent

Job description

Overview

Opportunity: Banquet Set Up Supervisor

Supervises banquet staff and oversees the set-up, service and break down of hotel meeting rooms and space in accordance with established guest service and sustainability standards.

Potential Career Path

Banquet Captain – Banquet Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring associates perform in accordance with standards and consistent with HHM core values
• Oversee set up meeting rooms according to banquet event order forms and guest requests to ensure set up meets guest expectations
• Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to and from meeting rooms in a safe manner using proper equipment
• Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion
• Work cooperatively with banquet service staff to address meeting room issues
• Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times
• Communicate meeting room maintenance issues to management and or engineering according to established communication processes
• Respond to guest requests for service, changes in room set up and assist with information requests regarding other areas of the hotel
• Engage guests to offer assistance and to check on satisfaction
• Handle guest complaints personally or if necessary seek assistance from supervisor
• Follow sustainability guidelines and practices related to HHM’s EarthView program
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
• Perform other duties as requested by management

Position Requirements

• High School diploma or equivalent preferred
• Two or more years of previous banquet set up or customer service experience preferred

Work Environment and Context

• Work schedule varies and will include working on alternate shifts, holidays and weekends
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, pushing, kneeling, or crouching

Equal Employment Opportunity

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.