Banquet House Attendant

Mystic Marriott Hotel & Spa; Groton (CT); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision

Paid time off

401k match

Daily pay

Life insurance

TELUS Health access

Travel discounts

Commuter benefits

Wellness program

Professional development

Referral bonus

Job summary

Mystic Marriott Hotel & Spa in Groton, CT is seeking a Banquet House Attendant to set up, break down, and service meeting rooms in line with guest service and sustainability standards.

The role involves transporting heavy materials, maintaining clean meeting spaces, and responding to guest requests while upholding safety guidelines. Scheduling may include weekends and holidays as required.

Qualifications

• High School diploma or equivalent preferred.
• Previous banquet set up or customer service experience preferred.

Responsibilities

• Set up meeting rooms according to banquet event orders and documents to meet guest expectations.
• Transport heavy materials such as staging, tables, chairs, and dance floors safely using proper equipment.
• Break down meeting rooms and return items to storage neatly.
• Maintain cleaning schedule for meeting rooms and ballrooms to keep rooms presentable.
• Respond to guest requests for service changes in room setup and assist with information requests.
• Handle guest complaints personally or seek supervisor assistance when needed.
• Follow safety procedures, wear protective equipment and adhere to MSDS/OSHA standards.
• Perform other duties as requested by management.

Skills

Customer service

Safety procedures

Education

High School diploma or equivalent

Job description

Opportunity: Banquet House Attendant

Set up, break down, and service meeting rooms in accordance with established guest service and sustainability standards.

Opportunity: Banquet House Attendant

Set up, break down, and service meeting rooms in accordance with established guest service and sustainability standards.

Potential Career Path

Banquet Server – Banquet Captain – Banquet Manager

Essential Job Functions

• Set up meeting rooms according to banquet event order forms and documents to ensure set up meets guest expectations.
• Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment.
• Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion.
• Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times.
• Respond to guest requests for service changes in room set up and assist with information requests regarding other areas of the hotel.
• Handle guest complaints personally or if necessary seek assistance from supervisor.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Previous banquet set up or customer service experience preferred.

HHM Hotels Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and will include working on alternate shifts, holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, pushing, kneeling, or crouching.

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It