Banquet Set-up Crew

Running Y Resort; Klamath Falls (OR); On-site; USD 20,000 - 22,000; Full time

Job summary

Running Y Resort in Oregon seeks a Banquet Set-up crew member to ensure guests have a memorable experience during weddings, conferences, and events. You will prepare rooms, arrange tables, chairs, stages, and A/V equipment, coordinating with the Banquet Manager to meet contract requirements.

This role requires physical stamina, English fluency, and at least one year of banquet or serving experience. Duties include lifting up to 50 lbs and working varied hours, including evenings and holidays,

Qualifications

• High school diploma or equivalent preferred.
• Ability to lift 25–50 lbs.
• 1 year Banquet or Serving Experience preferred.
• Excellent oral communication skills required.
• Must speak English fluently and be able to write in basic English.
• Food Handlers Card, OLCC Certification, and Valid Driver's License.

Responsibilities

• Review Banquet Event Orders (BEOs) at the beginning of each shift and set up rooms and A/V as contracted.
• Prepare rooms for use; adjust lights, sound volumes, and temperature as needed.
• Communicate with banquet management regarding special needs.
• Help ensure events stay on time and re-set rooms for next event contracts.
• Maintain proper use and maintenance of all A/V and meeting room equipment.
• Greet guests and provide dining service and beverages; assist with service as needed.

Skills

Banquet experience

Oral communication

Interpersonal skills

English fluency

Lifting up to 50 lbs

Physical stamina

Education

High school diploma or equivalent

Job description

Job Overview

The purpose of this position is to interact with our guests and ensure they have a great experience when dining and meeting at the resort. Banquet set‑up crew are responsible for positive guest interactions while serving guests in a friendly and efficient manner. Banquet Set‑up crew will follow through with the proper and timely set‑up and execution of banquet events; including but not limited to weddings, award ceremonies, conferences, cocktail receptions, and different types of meals. Set up includes tables, chairs, stages, dance floors and audio‑visual equipment. Maintain a high degree of professionalism. Maintain all equipment and facilities in an organized, clean, safe environment.

General Responsibilities

• Review Banquet Event Orders (BEO's) at the beginning of each shift to ensure rooms are set as contracted. Confirm and set up A/V equipment needs to contract for the event.
• Prepare rooms for use; adjusting lights, sound volumes, and temperature as needed before guests arrive.
• Be in communication with banquet management staff regarding any special needs.
• Assist in ensuring that the events are on time. Adjust as needed and relay that information to the Banquet Manager on duty.
• Ensure proper use, storage and maintenance of all A/V and meeting room equipment.
• Ensure there is proper backup if any equipment is not properly functioning.
• Maintain high standards of safety and cleanliness in all venue areas of the Running Y Resort.
• Communicate any areas of need, problems, and concerns from guest to Banquet Manager.
• If no upcoming events, please have rooms in a readiness position for any possible site inspections. Ensure that meeting rooms are re‑set for the next event contract if it is within one day of previous event.
• Update inventory of all Conference Center equipment monthly and store in their appropriate areas.
• Work with Banquet and Sales Staff to transport any and all items needed for an outdoor event on the resort property one to two days in advance.
• Provide all group guests with a lasting experience of the resort with intent for return business.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
• Assist Banquet Staff with events and food and beverage services; including, but not limited to, serving tables, clearing plates, running food to and from buffet lines, etc.
• Delivering Alcoholic and Non‑alcoholic drinks for service to your guests table.
• Properly open and pour wine at the tableside.
• Performing basic cleaning tasks as needed or directed by Banquet Manager on duty.
• Greet all guests and owners warmly with an appropriate greeting.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the resort.
• Demonstrates S.E.E. (Smile, Eye Contact, Engage) daily.
• Comply with all policies and procedures set forth by the property Employee Handbook.
• Perform all other duties as assigned.

Job Qualifications

Education

• High school diploma or equivalent preferred.

Experience/Skills

• Ability to perform the physical requirements of position.
• 1 year Banquet or Serving Experience preferred.
• Excellent oral communication skills required.
• Positive interpersonal skills required.
• Must speak English fluently and be able to write in basic English.
• Ability to lift heavy objects of 25-50 lbs.

License/Qualifications

• Food Handlers Card
• OLCC Certification
• Valid Driver's License

Management Activities

• None

Discretion / Independent Judgment

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances, as a Banquet Server you will be expected to work with guests and visitors to ensure satisfaction. A Banquet Server may need to take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful.

Physical Requirements

• Ability to speak and hear
• Close and distance vision
• Identify and distinguish colors
• Frequent walking and standing
• Will walk and stand for continuous periods of time
• Frequently lifts/carries up to 25 lbs
• Occasionally lifts/carries up to 50 lbs

Working Conditions

• May be indoor or outdoor setting
• Varied weather conditions are expected
• Varying schedule to include evenings, holidays and extended hours as business dictates.

Salary: $14.55 - $16.00 per hour