Banquet Set Up

Commonwealth-Lodging-Management-LL; Norfolk (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Commonwealth Lodging Management LLC is seeking a Banquet Setup Associate. You will complete setup, restock linens, and transport equipment to proper locations. Maintain clean, organized service areas and assist other departments as needed to ensure guest satisfaction.

Responsibilities include breaking down function spaces, storing reusable goods, and adhering to safety and hotel policies. Previous hospitality experience and strong English communication are preferred for success.

Qualifications

• High School Diploma or GED or equivalent work experience.
• 1–2 years in food service preferred.
• Good verbal and written English communication.

Responsibilities

• Be in proper uniform with nametag; wear flat, closed-toe non-slip shoes.
• Maintain positive guest relations; resolve guest concerns calmly.
• Know hotel features, hours, packages, promotions and daily counts.
• Set up rooms and function areas with tables, chairs, staging and equipment as needed.
• Breakdown function areas and return equipment to storage areas; store reusable goods.
• Monitor cleanliness and sanitation of assigned areas; follow OSHA/brand standards.

Skills

English proficiency

Guest communication

Teamwork

Hospitality experience

Education

High School Diploma or GED

Job description

POSITION OVERVIEW:The banquet setup position completes the final breakdown of function, cleaning the room, and cleaning andreturning equipment to its proper location. Complete closing duties, including storing all reusable goods, lockingdoors, breaking down goods, etc. Set up, stock, and maintain work areas. Monitor and maintain cleanliness,sanitation, and organization of assigned station and service areas. Transport dirty linen to correct area to becleaned, separate napkins from tablecloths, and restock linen shelves with clean linens. Maintain cleanliness ofwork areas throughout the day, practicing clean-as-you-go procedures. Assist other departments when needed toensure optimum service to guests. This industry functions seven (7) days a week, twenty-four (24) hours aday.EDUCATION & EXPERIENCE:• High School Graduate or General Education Degree (GED): or Work Equivalent• Minimum of 1-2 years of experience in food service preferred.• Good understanding of the English language, good communication skills both written and verbal.• Satisfactorily communicate with guests, management and co-workers to their understanding.• Prefer previous experience in similar position in the Hospitality industry.PHYSICAL REQUIREMENTS:• Exert physical effort in lifting/transporting at least 50 pounds. Push/pull carts and other equipment up to200 pounds.• Endure various physical movements throughout the work areas.• Prefer previous experience in similar position in the Hospitality industry.• Work environment – banquet rooms, and all areas of the hotel. Job involves working under variabletemperature conditions and noise levels, in indoor and outdoor settings• Must be able to stand and exert well-paced mobility for lengthy periods of time.JOB RESPONSIBILTIES:• Be in proper uniform, with a nametag. Employees must wear flat, closed-toe non-slip shoes.• Always maintain positive guest relations. Work to resolve guest complaints, ensuring guestsatisfaction and communicating effectively with guests as well as team members.• Maintain knowledge of all hotel features/services, hours of operation, special packages and promotions,daily house count and expected arrivals/departures and scheduled daily group activities.• Maintain complete knowledge of service requirements for assigned functions.• Adhere to timelines in completion of set-ups and adapt to priority changes of workflow or requirements.• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only asintended.• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.• Use correct cleaning chemicals for designated items/surfaces, according to OSHA regulations and hotelrequirements.• Set up rooms and function areas with designated tables, chairs, staging, dance floor, flipcharts, easels,blackboards and other equipment as specified by group requirements and in accordance withdepartmental standards.• Set up table linens, skirting and tabletop items (water pitchers, ashtrays, glasses, etc.) as specified bygroup and in accordance with departmental standards• Refresh rooms as scheduled, following departmental standards.• Breakdown function areas as scheduled in accordance with departmental procedures. Store all reusablegoods and return equipment to specified storage areas.• Inspect the condition of all furniture for tears, rips and stains and report damage to the Supervisor.• Accommodate guest requests for additions/changes to scheduled arrangements courteously and inaccordance with departmental standards.• Assists in handling emergencies to protect our guests and associates and preserve the building and itssystems during the emergency. Must act as quickly and responsibly as possible to return the building to itsnormal operating status.• Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotelpolicies and procedures. As well as the brand standards, policies and procedures.• This job description is not intended to provide a complete and comprehensive list of all job duties,requirements and responsibilities. Instead, it is provided as a general overview of the expectations for theposition.