Banquet Server - On Call

BENCHMARK; Utah; On-site; USD 11,000 - 16,000; Full time

Job summary

Pyramid Global Hospitality in Utah is seeking a Banquet Server to join Black Rock Mountain Resort in Heber City. You will deliver flawless service at events and support the banquet team to create memorable guest experiences.

The ideal candidate has banquet or restaurant serving experience, strong guest service and communication skills, and can follow detailed event orders. Availability for evenings, weekends, and holidays is required.

Qualifications

• Previous banquet, catering, or restaurant serving experience preferred.
• Strong guest service and communication skills required.
• Ability to follow detailed event orders and work well within a team.

Responsibilities

• Set up banquet rooms and event spaces according to event orders and resort standards.
• Provide professional, attentive service to all banquet guests.
• Serve food and beverages in a timely and accurate manner.
• Maintain knowledge of menu items and respond to guest questions.
• Communicate effectively with Banquet Captain, Event Manager, and kitchen staff.

Skills

Guest service

Communication

Teamwork

Follow event orders

Food & beverage etiquette

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: Embrace a career surrounded by Utah's natural beauty, with Black Rock Mountain Resort offering a perfect balance of work and play in the picturesque landscapes of Heber City. As a hub for professional excellence, our resort provides modern amenities and a supportive community, inviting enthusiastic individuals to curate outstanding guest experiences against majestic mountains. Immerse yourself in a workspace that prioritizes both your well‑being and career growth as Black Rock Mountain Resort becomes not just a workplace but a vibrant community where collaboration thrives. Explore the local charm of Heber City and neighboring attractions, creating a life you’ll love in this welcoming environment.

Join us, where your career journey meets adventure, and every day is an opportunity to shape the future amid the wonders of Utah's landscape!

What you will have an opportunity to do:

At Black Rock Mountain Resort, our events are as stunning as the mountain backdrop they are set against. From intimate gatherings to large‑scale celebrations, our Banquet team plays a vital role in bringing those moments to life. We are looking for an energetic and polished Banquet Server to join our team and help deliver flawless, memorable experiences for every guest and every event. The ideal candidate is professional, detail‑oriented, and thrives in a dynamic environment where no two events are exactly alike. Whether you are serving a plated dinner in the ballroom, or supporting a corporate luncheon, you will bring the same warmth, precision, and hospitality to every table. If you love being part of special moments and take pride in delivering exceptional service, we want you on our team.

ESSENTIAL FUNCTIONS:

• Set up banquet rooms and event spaces according to event orders and resort standards, including linen placement, table settings, centerpieces, and buffet arrangements.
• Provide professional, attentive, and friendly service to all banquet guests throughout the event.
• Serve food and beverages in a timely and accurate manner, following proper service etiquette and sequence.
• Maintain thorough knowledge of the menu for each event, including ingredients and preparation methods, to confidently answer guest questions.
• Monitor guest needs throughout the event and respond proactively to requests and concerns.
• Replenish food and beverage stations, bread, water, and other items as needed throughout service.
• Adhere to all UDABC policies and Utah liquor laws, including responsible alcohol service and 100% ID check compliance.
• Break down and clean banquet spaces at the conclusion of each event, returning equipment and linens to their proper locations.
• Communicate effectively with the Banquet Captain, Event Manager, and kitchen staff to ensure seamless event execution.
• Follow all health, safety, and sanitation standards.
• Handle guest concerns or complaints with professionalism and escalte to the Banquet Captain or director as needed.
• Assist with inventory of banquet supplies and communicate restocking needs to management.
• Perform additional duties as assigned by the Banquet Captain or Food and Beverage Director.

REQUIREMENTS:

• Previous banquet, catering, or restaurant serving experience preferred.
• Professional appearance and demeanor at all times.
• Strong guest service and communication skills.
• Ability to follow detailed event orders and work well within a team.
• Familiarity with proper food and beverage service etiquette preferred.
• Must be of legal age to serve alcohol as required by Utah state law, or willingness to obtain applicable certifications.
• Must be available to work a flexible schedule including evenings, weekends, and holidays, as event schedules require.
• Reliable, punctual, and able to adapt quickly in a fast‑paced event environment.

PHYSICAL REQUIREMENTS:

• Ability to stand and walk for extended periods throughout a full event shift.
• Ability to lift and carry trays, equipment, and supplies up to 30 to 40 pounds regularly.
• Ability to bend, reach, and move quickly throughout event spaces.
• Comfortable working in a variety of indoor and outdoor event settings and varying weather conditions.
• Ability to set up and break down tables, chairs, and event equipment as needed.

Compensation: $10.00 – $10.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.