Banquet Server 7i

TPG Hotels & Resorts; McKinney (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Hotel Discounts

Job summary

Sheraton McKinney is seeking Banquet servers to support events and daily banquet operations. You will set up functions per BEO, serve guests with attention to safety and brand standards, and assist with break-down and clean-up while maintaining a welcoming atmosphere.

Responsibilities include ensuring proper glassware, linen, and silverware presentation, handling checks and payments, and communicating any incidents to management.

Qualifications

• High school diploma plus one year of related experience preferred.
• Alcohol awareness certification and familiarity with hospitality practices preferred.

Responsibilities

• Set up function according to Banquet Event Order (BEO) including draping tables and setting silverware.
• Set professional, clean buffets and greet/serve guests.
• Follow policies for checks/payments and proper guest service etiquette.
• Report incidents to management and maintain safety and sanitation standards.
• Perform side work and assist in all service areas as needed.
• Attend pre-function meetings and stay informed on menu details and ingredients.

Skills

Guest Service

Food Handling

POS/Check Processing

Communication

Time Management

Team Player

Education

High School Diploma

Tools

Calculator

Job description

Sheraton McKinney
1900 Gateway Blvd
Mckinney, TX 75070, USA

Description

Sheraton McKinney is looking for Banquet servers!

The Banquet Server sets up, serves and breaks down banquets in safe and efficient compliance with proper food handling, policies and procedures, brand standards, and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Set up function according to Banquet Event Order (BEO) including draping tables, setting silverware,
• folding napkins, preparing drinks and setting centerpieces. Ensure cleanliness of linen, silverware, and
• glassware.
• Set tables correctly and uniformly. Set professional, creative, functional, clean buffets.
• Greet and serve guests following policies and procedures.
• Assisting in all aspects of service.
• Immediately notify management of incidents involving possible excessive alcohol consumption or an
• impaired condition.
• Follow check and payment policies and procedures when serving a-la-carte and beverage orders
• Use proper in-room clearing and aisle tray break down.
• Keep station neat and clean while serving guests.
• Break-down buffet or other special food service tables/equipment.
• Complete assigned side work and related cleaning duties.
• On time and at work when scheduled, and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.
• Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
• Any other duties / tasks as requested by management.

Attend pre-function meeting to learn function particulars including guest and hotel expectations.

Know the menu for each function served and be able to explain major ingredients and preparation methods for each item to be served.

QUALIFICATIONS

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. Education and Experience: High school education plus one or more years of related experience. Alcohol awareness certification and familiarity with hospitality industry practices preferred.

Skills and Abilities:

Ability to understand and provide friendly guest service. Ability to understand and comply with proper food handling, serving techniques and federal, state and local serving guidelines. Ability to properly process checks and payments in compliance with policies and procedures. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills. Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort:

Physical work is a primary part of job. Work is normally performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 50 lbs. While performing job duties, the associate is required to speak, listen and write. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.