Banquet Server

Crestline Hotels & Resorts; Virginia Beach (VA); On-site; USD 26,000 - 42,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Banquet Server to prepare for and serve guests at banquet events in line with hotel standards for food, beverage quality, and sanitation.

You will learn the menu for each function, manage table settings, and attend your station early to provide attentive service. This role requires good communication, teamwork, and adherence to safety and sanitation guidelines.

Qualifications

• High school diploma or GED preferred.
• Previous banquet server experience preferred.
• Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.

Responsibilities

• Review and understand the Banquet Event Order (BEO) and set up accordingly.
• Set tables and ensure cleanliness and proper placement of linen, silverware, china and glassware.
• Learn the menu for each function and explain ingredients and prep methods.
• Be at assigned station 15 minutes prior to function start time.
• Acknowledge guest requests and respond promptly, keeping station neat during service.
• Refill drinks and remove service items per policy; ensure guests have what they need.
• Assist with buffet setup, service, and breakdown; help break down coffee breaks and other functions.
• Follow cash and guest check procedures; return excess food to kitchen per sanitation guidelines.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Tools

TIPS certification

Job description

Overview The Banquet Server is responsible for preparing for and serving guests during banquet functions in accordance with hotel standards of food and beverage quality, presentation, sanitation, and warm hospitality.

Overview The Banquet Server is responsible for preparing for and serving guests during banquet functions in accordance with hotel standards of food and beverage quality, presentation, sanitation, and warm hospitality.

Key Duties & Responsibilities

• Reviews and understands the Banquet Event Order (BEO); completes setup according to the BEO.
• Sets tables in assigned area (or checks to see that they have been set) correctly and uniformly, using clean, pressed linen (without rips, stains or tears); clean unspotted silverware; clean china with no chips or cracks; clean, unspotted glassware. Properly clean and fill table complements (salt and pepper, sugar, breadbaskets, etc.)
• Learns the menu for each function served and can explain the major ingredients and preparation methods for each item to be served.
• Is standing in assigned station at least 15 minutes prior to function start time.
• Acknowledges and responds to all guests’ requests, advising supervisor if necessary.
• Keeps station neat and clean during service.
• Continuously patrols assigned station, refilling all drinks, removing service items and condiments per established policies and procedures.
• Ensures guest has everything they need.
• Use proper in-room clearing and aisle tray break down procedures.
• Returns all reusable table complements and condiments to be cleaned and refilled.
• Assist Captain or Manager in setting up buffet and other special food services tables/stations.
• Assist the Captain or Manager in breaking down buffet or other special food service tables and equipment.
• Set-ups, serves and/or breaks down coffee breaks, receptions, other special functions, as assigned, following standard policies and procedures.
• Sets-up, tends and breaks down banquet bars, as assigned, according to standard policies and procedures.
• Always follows cash and guest check procedures.
• Return all excess food to the kitchen following all sanitation guidelines. No food or beverage is to be consumed by associates without prior approval from the Chef on duty.
• Complete any assigned side work, such as refilling condiments, shaking and sorting linen, hanging/storing drapes, cleaning/storing serving equipment and/or props, etc.
• Assists steward in keeping Banquet back hall, linen rack and storage areas neat, clean and organized.
• Learns and applies all procedures of proper service.
• Assist co-workers whenever needed.
• Remain up to date with hotel events and guests, as they affect the areas of responsibility.
• Maintains responsible alcohol service certification.
• Mixes and serves alcoholic and nonalcoholic drinks, to patrons during banquet events.

Coffee Break Duties

• Sets up, services, breaks down and cleans all break areas and coffee break carts.
• Presents each break attractively and completely; keeps each break clean throughout the day.
• Presents all breaks within the time parameters outlined on the BEO.
• Prepare all beverages correctly and according to conference center standards
• Secure all beverage coolers and lockable storage at each shift’s end.
• Assist the set-up staff if necessary.
• Employees are responsible for knowing and abiding by all Company, hotel, and departmental policies and procedures. Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

Education And Experience

• High school diploma or GED preferred.
• Previous banquet server experience preferred. Must be able to follow directions and get along well with others.
• Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.