Banquet Server

Suburban Inns; Midland (MI); On-site; Full time

Job summary

Join a vibrant team at a leading hospitality venue where every day brings new opportunities to shine! As a Banquet Server, you'll engage with guests in a fast-paced environment, ensuring their experience exceeds expectations. This role offers the chance to develop your skills in customer service and teamwork while enjoying benefits like paid time off, flexible schedules, and discounts at the hotel and restaurant. If you're passionate about creating memorable experiences and eager to advance in the hospitality industry, this position is perfect for you. Embrace the excitement of a dynamic workplace where your contributions truly matter!

Benefits

Hotel and Restaurant Discounts

Earned Paid Time Off

Health, Vision, Dental, Life Insurance

Flexible Schedules

Holiday Pay

Paid Volunteer Time

Advancement Opportunities

Paid Maternity/Paternity Leave

Employee Assistance Program

Qualifications

• Minimum one year job-related experience required.
• Must have TIPS Certification for serving alcohol.

Responsibilities

• Assist in service, set up, and clean-up of all banquet functions.
• Greet guests and ensure their needs are met for satisfaction.

Skills

Customer Service

Communication Skills

Ability to Follow Directions

Time Management

Education

High School Diploma or Equivalent

Tools

TIPS Certification

Job description

Holiday Inn Midland is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!

* Position can be used as an internship

* Shifts: Vary

* Wage: $12.50 plus commission

Benefits Include:

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules (dependent on position)
• Holiday Pay
• 8 hours of paid volunteer time per year (must be accredited)
• Advancement opportunities
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Position Summary

Responsible for meeting and exceeding the expectations of all guests. The Banquet Server is responsible for assisting in service, set up, and clean-up of all banquet functions. This is a fast-paced position that will involve constant customer interaction, while following local health department standards, Suburban Inns’ Core Values, and IHG standards (standards are available online at IHGmerlin.com), as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions

• Report to work in uniform presented professionally, neat, and clean
• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Maintain knowledge of event menu items and their contents, as well as appropriate table settings and service ware and the correct preparation and garnishing methods
• Ability to follow directions from banquet event orders
• Responsible for set up, service, maintenance, and break down of banquet rooms
• Ability to carry large and heavy trays on a continuous basis throughout a shift
• Report needed repairs of unsafe conditions to supervisor
• Respond quickly to requests from guests, supervisors, or management in a timely, friendly, and efficient manner
• Practice “clean as you go” techniques of service; keeping all banquet areas clean, neat, and supplied at all times
• Maintain security of equipment, keys, and supplies issued each day
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements

Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, record keeping, or word processing. Good communication skills.

Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience. Minimum of one year job-related experience.

License, Registration, and/or Certification Required: TIPS Certification.

Working Conditions and Physical Effort

Stress Load: Regular exposure to stresses.

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change.

Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day.

Work Schedule: Work regularly requires or varies between day, evening, night, holiday, or weekend assignments. Schedule varies according to business demands and needs.

Safety: Responsible for adhering to all safety policies and procedures of Suburban Inns.

Required Travel: Position does not require travel to other Suburban Inns properties or client locations. Work is completed on the property.

Uniform and Appearance Guidelines

Uniform: Uniform black dress shirt, vest, necktie, and name tag provided. Suburban Inns approved black slacks and black, close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance: Visible earrings are allowed in the ears only, or must be covered throughout the course of the shift. Hair must be of a natural color, and kept well-groomed.