Banquet Server

Westmont Hospitality; Independence Township (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

Westmont Hospitality is seeking a part-time Banquet Server to support events at our on-site banquet facilities. This role covers setup, guest interaction, and timely service for meals and beverages.

You will work with the Banquet Captain to ensure high standards, maintain cleanliness, and follow safety procedures. A Food Handler Card is required; prior event service is a plus.

Qualifications

• Must have a current Food Handler Card.
• Knowledge of basic food and beverage preparation and service standards.
• Basic knowledge of the English language to understand inquiries and give simple instructions.
• Ability to comprehend and follow safety and health procedures.

Responsibilities

• Gather supplies and set up banquet room per Banquet Event Order, including linen, service ware, and glassware.
• Attend stand-up meetings before events to learn function details and guest expectations.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve food and beverages per Banquet Captain's instructions to ensure consistency.
• Bus dishes as guests complete courses and reset tables as needed.
• Replenish beverages and check guest satisfaction.
• Clear and reset banquet rooms after functions to prep for next event.
• Line out supplies for future functions and perform side work.
• Follow health standards and safety procedures, and adhere to company policies.
• Report unsafe conditions, accidents or losses to supervisor.
• Maintain neat, clean, and well-groomed appearance per handbook.
• Assist other banquet personnel as needed.

Skills

Food Handler Card

Food & beverage knowledge

English proficiency

Team player

Safety awareness

Job description

ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Gather supplies and set up the banquet room as described in the Banquet Event Order and as instructed by Banquet Captain to include linen, service ware, and glassware.
• Attend stand-up meetings before events to learn function particulars, including guest and hotel expectations.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency throughout the banquet.
• Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.
• Replenish beverages as necessary, and check with guests for overall satisfaction.
• Once the banquet is complete, clear and, if necessary, reset banquet rooms according to the supervisor's specifications to ensure the readiness of the room for the following function.
• Line out supplies as directed for future functions as needed.
• Perform all assigned side work including replenishing condiments and restocking banquet shelves with supplies.
• Perform general cleaning tasks using standard hotel cleaning products, as assigned to adhere to health standards.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor.
• Reports accidents, injuries, near-misses, property damage, or loss to supervisor.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean, and well-groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by the supervisor/manager.
• Assists other Banquet Personnel when need.

Knowledge, Skills & Abilities

• Hold a current Food Handler Card
• Must have basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette.
• Knowledge of the appropriate table settings and service ware.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to operate beverage equipment, e.g., coffee maker.

PHYSICAL DEMANDS

• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
• Lifting Thirty (30) pounds maximum.
• Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 100 lbs.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.