Banquet Server

Hilton Durham near Duke University; Durham (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality company is looking for a Banquet Server to assist with event setup and service. Responsibilities include preparing banquet rooms, serving food and drinks, and ensuring guest satisfaction. Candidates must have a current Food Handler Card, knowledge of serving standards, and excellent customer service skills. Join their dynamic team to deliver exceptional dining experiences in a fast-paced environment.

Benefits

401(k)

Dental, Health, Vision insurance

Paid time off

Room and food & beverage discounts

Disability and Life insurance

Qualifications

• Possess a current Food Handler Card.
• Basic understanding of food and beverage service standards.
• Knowledge of liquor regulations related to serving alcohol.

Responsibilities

• Setup and breakdown of event spaces according to instructions.
• Serve food and beverages to guests courteously.
• Maintain cleanliness and adhere to safety procedures.

Skills

Customer service

Food and beverage service standards

Knowledge of liquor regulations

Ability to follow written instructions

Basic English language skills

Education

Current Food Handler Card

Job description

Job Summary

Responsible for assisting with the set up and breakdown of the event space and serving food and/or beverages in a friendly, courteous, and professional manner according to the hotel's high standards of quality.

Essential Job Functions

This description summarizes primary responsibilities and qualifications. The job description is not exhaustive of all duties or qualifications that may be required now or in the future. The hotel operates 24/7, so shifts may vary in days, start times, and hours worked.

1. Gather supplies and set up banquet rooms as per the Banquet Event Order and instructions from the Banquet Captain, including linen, service ware, and glassware.
2. Attend pre-event meetings to understand function details, guest expectations, and hotel standards.
3. Greet guests and respond to requests courteously and promptly.
4. Serve food and beverages according to the Banquet Captain's instructions to ensure consistency.
5. Bus dishes promptly after each course and at the end of the meal or event.
6. Replenish beverages as needed and check on guest satisfaction.
7. After events, clear and reset banquet rooms as per supervisor’s specifications for upcoming functions.
8. Line up supplies for future events as directed.
9. Perform side work such as replenishing condiments and restocking supplies.
10. Maintain cleanliness using standard hotel cleaning products, adhering to health standards.
11. Follow all company policies, safety, and security procedures.
12. Know department fire prevention and emergency protocols.
13. Use protective equipment and report unsafe conditions or incidents to supervisors.
14. Maintain a neat, clean, and well-groomed appearance per the team member handbook.
15. Perform additional duties as assigned by supervisors or managers.
16. Assist other banquet staff as needed.

Knowledge, Skills & Abilities

• Knowledge of liquor regulations related to serving alcohol to minors and intoxicated guests.
• Possess a current Food Handler Card.
• Basic understanding of food and beverage service standards, guest relations, and etiquette.
• Familiarity with proper table settings and service ware.
• Basic English language skills for understanding inquiries and giving instructions.
• Ability to follow written instructions for product safety and application.
• Ability to memorize and promote menu items.
• Ability to operate beverage equipment such as coffee makers.

Physical Demands

• Ability to transport up to 30 lbs. continuously in a crowded environment.
• Lift up to 30 lbs. maximum.
• Move goods weighing up to 100 lbs. using carts or other equipment.
• Frequent physical activity including twisting, bending, standing, walking, and smiling.

Benefits

• 401(k)
• Dental, Health, Vision insurance
• Disability and Life insurance
• Employee assistance and flexible spending accounts
• Paid time off
• Room and food & beverage discounts

EEO: Driftwood Hospitality Management is committed to diversity and inclusion. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, veteran status, or other protected categories.

Source: Driftwood Hospitality