Banquet Server

Crowne Plaza Crystal City - Washington, D.C.; Arlington (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Disability coverage

Life insurance

Bonus plans

Job summary

B. F. Saul Company Hospitality Group is seeking a friendly and professional restaurant server to provide exceptional guest service, take orders, and ensure a welcoming dining experience for guests.

This full-time role requires weekend and holiday availability and adherence to health regulations and brand standards. Applicants will join a team of hospitality professionals at multiple properties, with opportunities to contribute to guest satisfaction, upsell promotions, and support a collaborative

Qualifications

• Education: High school diploma/GED or equivalent experience required.
• Experience/Knowledge/Skills/Abilities: Must be customer focused, pay attention to details, and work well with others.
• Physical: Ability to lift, push and pull up to 75 pounds on a regular basis and endure walking, standing, carrying, and lifting for long shifts.

Responsibilities

• Guest Service: Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service and establishes rapport with all guests.
• Serving Duties: Listens attentively, takes orders accurately, and uses proper serving techniques. Up-sells menu items and adheres to health regulations and local liquor laws.
• Side Work: Completes all required side work including cleaning restaurant, server stations, coffee stations, and coolers; vacuuming, trash removal, and stocking of supplies.
• Helps control expenses: Handles cash and processing of financial transactions; follows cost controls to reduce expenses and waste.
• Works Safely: Maintains a clean and safe work area and follows regulations and incident procedures.
• Self/Workload Management: Plans, organizes and prioritizes work; adheres to attendance and appearance standards; attends meetings.
• Works collaboratively with all others: Takes room service orders, assists bartender, and supports other departments as needed.

Skills

Customer service

Attention to detail

Teamwork

Fast-paced environment

Education

High school diploma/GED

Job description

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible for preparing and serving food and beverages to guests in a friendly, courteous, and professional manner. Adheres to all health regulations and local liquor laws. Ensures exceptional guest service and creates an inviting atmosphere. Follows B.F. Saul Company Hospitality Group and brand standards of quality to ensure guest satisfaction.

This is a full-time position requiring weekends and holiday flexibility for scheduling.

Responsibilities

• Guest Service: Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service and establishes appropriate rapport with all guests. Understands and follows B.F. Saul Company Hospitality Group guest service recovery program and suggests ideas and responds to feedback to maximize guest satisfaction scores.
• Serving Duties: Listens attentively, takes orders accurately, and uses proper serving techniques. Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential. Adheres to all health regulations and local liquor laws. Follows all Holiday Inn cash handling/POS procedures.
• Side Work: Completes all required side work including but not limited to: cleaning restaurant, server stations, coffee stations, and coolers; vacuuming, trash removal, and stocking of supplies.
• Helps control expenses: Follows B.F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Works Safely: Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with B.F. Saul Company Hospitality Group, local, state, and federal regulations. Follows all B.F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
• Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B.F. Saul Company Hospitality Group attendance policy, grooming/appearance standards, general work rules and department procedures. Attends all required department and hotel meetings.
• Works collaboratively with all others: Takes room service orders, assists bartender, and works as a team player to ensure all guest needs are met. Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary. Completes all assigned duties within or outside the normal scope of responsibilities.

Qualifications

• Education: High school diploma/GED or equivalent experience required.
• Experience/Knowledge/Skills/Abilities: Must be customer focused, pay attention to details, and work well with others. Must be able to perform job duties in a repetitious and fast paced environment.
• Physical: Ability to lift, push and pull up to 75 pounds on a regular basis throughout shift. Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.

Preferred Experience

• Experience/Knowledge/Skills/Abilities: Prefer one year prior bussing experience in a fast paced environment.

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled