Banquet Porter - Part Time

The Mint Gaming Hall Kentucky Downs; Franklin (KY); Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

The Mint Gaming Hall Kentucky Downs is seeking part-time team members to handle guest requests with courtesy and efficiency. You will solve problems, communicate clearly, and seek management assistance when needed to ensure guest satisfaction.

Responsibilities include setting up rooms, greeting guests, and maintaining meeting spaces and equipment. You will work varied shifts and contribute to a high standard of service in a casino hospitality environment.

Qualifications

• High school diploma or GED preferred.
• Must be 18 years of age or older.
• Must pass background checks.
• Ability to work a variety of shifts including day, swing, late-night, weekend and holiday shifts.

Responsabilités

• Completes all work assignments and follows all instructions directed by supervisor or shift leader.
• Ensures all water, amenities, audio-visual and breaks are in room at least 15 minutes prior to start of meeting.
• Complies with all customer needs for additional equipment and supplies and conveys the additional charge to the guest
• Takes initiative to greet guests in a friendly manner.
• Sets up and cleans all meeting and meal function rooms in accordance with company and hotel specification.
• Freshens all meeting rooms during meal breaks by replacing ashtrays, changing cloths if necessary, refilling candy jars, replacing water glasses, refilling water pitchers, and removing garbage from meeting areas and break tables.
• Assists with meal service and breakdown as needed. Assists in getting banquet guest checks signed and turned in to the front office for proper posting.
• Follows all energy conservation guidelines as well as safety procedures.
• To provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.

Connaissances

Effective communication

Problem solving

Good judgement

Guest service

Formation

High school diploma or GED

Description du poste

SCOPE:

We are looking for Part Time Team Members to facilitate all customer requests in a timely and courteous manner. Must possess the ability to problem solve and address guest concerns through effective communication skills and the ability to demonstrate good judgement to include seeking management’s assistance as needed.

JOB RESPONSIBILITIES:

• Completes all work assignments and follows all instructions directed by supervisor or shift leader.
• Ensures all water, amenities, audio-visual and breaks are in room at least 15 minutes prior to start of meeting.
• Complies with all customer needs for additional equipment and supplies and conveys the additional charge to the guest
• Takes initiative to greet guests in a friendly manner.
• Sets up and cleans all meeting and meal function rooms in accordance with company and hotel specification.
• Freshens all meeting rooms during meal breaks by replacing ashtrays, changing cloths if necessary, refilling candy jars, replacing water glasses, refilling water pitchers, and removing garbage from meeting areas and break tables.
• Assists with meal service and breakdown as needed. Assists in getting banquet guest checks signed and turned in to the front office for proper posting.
• Follows all energy conservation guidelines as well as safety procedures.
• To provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.

EDUCATION AND EXPERIENCE:

• High school diploma or general equivalency diploma (GED) preferred.
• Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
• Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
• Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction.
• Must be 18 years of age or older.
• Must pass any and all required background checks.

The Mint Gaming Hall is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.