Banquet Operations Lead | Guest Service & Team Development

Columbus Hospitality, Llc; Wilmington (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

The Holiday Inn Roberts Centre in Wilmington, OH is seeking a Banquet Manager to oversee banquet operations from setup through event completion.

You will lead, train, and develop banquet team members, coordinate event execution with Sales, Catering, Culinary, and Operations, manage staffing and labor controls, ensure exceptional guest service, timely resolution of concerns, and maintain compliance with safety and sanitation standards.

Qualifications

• 3+ years of banquet, hospitality, catering, hotel, or event management experience.
• Previous supervisory or leadership experience preferred.
• Strong communication, organization, and customer service skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Oversee banquet operations from setup through event completion
• Lead, train, and develop banquet team members
• Coordinate event execution with Sales, Catering, Culinary, and Operations teams
• Manage staffing, scheduling, and labor controls
• Ensure exceptional guest service and prompt resolution of concerns
• Maintain company, safety, and sanitation standards

Skills

Leadership

Communication

Organization

Customer service

Banquet operations

Job description

The Holiday Inn Roberts Centre in Wilmington, OH is seeking a Banquet Manager to oversee banquet operations from setup through event completion.

You will lead, train, and develop banquet team members, coordinate event execution with Sales, Catering, Culinary, and Operations, manage staffing and labor controls, ensure exceptional guest service, timely resolution of concerns, and maintain compliance with safety and sanitation standards.