Banquet Operations Lead | Elevate Guest Experience

HEI Hotels & Resorts; Virginia Beach (VA); On-site; USD 6,800 - 9,700; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

401(k) Savings Plan

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking a seasoned Banquet Server Team Lead to oversee guest service during banquet functions at The Historic Cavalier Hotel and Beach Club, Autograph Collection. You will ensure timely service, accurate execution of BEOs, and flawless setup and breakdown to enhance the guest experience.

You'll coordinate with catering and banquet staff, manage guest interaction, and enforce standards of professionalism and hospitality.

Qualifications

• Hotel experience preferred.
• Superior communication skills to provide information and associated services to hotel management and guests.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate.
• Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean.
• Make contact with group representatives. Explain how to make contact if needed throughout function.
• Communicate all BEO changes to catering office and affected departments.
• Coordinate with banquet staff set-ups, changes, and time schedules for all functions.
• Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function.
• Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
• Recap all banquet checks at end of each day and turn in to Night Audit.
• Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Communication skills

Hotel operations knowledge

Time management

Verbal communication

Written communication

Job description

HEI Hotels & Resorts is seeking a seasoned Banquet Server Team Lead to oversee guest service during banquet functions at The Historic Cavalier Hotel and Beach Club, Autograph Collection. You will ensure timely service, accurate execution of BEOs, and flawless setup and breakdown to enhance the guest experience.

You'll coordinate with catering and banquet staff, manage guest interaction, and enforce standards of professionalism and hospitality.