Banquet Operations Director

StepStone Hospitality; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

StepStone Hospitality, located in Charlotte, NC, is seeking a Banquet Manager to oversee all culinary operations of the Le Meridien and Sheraton Charlotte Hotels Banquets Team. This is a leadership role that involves managing a large team within a busy meeting-centric environment.

The ideal candidate will ensure exceptional service delivery, maintain high operational standards, and contribute to guest satisfaction and departmental profitability, while complying with company policies.

Qualifications

• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.

Responsibilities

• Manage all aspects of the culinary operation of the Banquets Team.
• Inspect meeting rooms daily to ensure proper setup and cleanliness.
• Supervise assigned banquet personnel throughout functions.
• Conduct administrative duties including interviewing and hiring of staff.
• Develop financial and operational plans for the banquet department.

Skills

Organizational skills

Attention to detail

Communication skills

Leadership

Guest service

Job description

StepStone Hospitality, located in Charlotte, NC, is seeking a Banquet Manager to oversee all culinary operations of the Le Meridien and Sheraton Charlotte Hotels Banquets Team. This is a leadership role that involves managing a large team within a busy meeting-centric environment.

The ideal candidate will ensure exceptional service delivery, maintain high operational standards, and contribute to guest satisfaction and departmental profitability, while complying with company policies.