Banquet Manager - FT

HILTON DURHAM NEAR DUKE UNIV; Durham (NC); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Banquet Supervisor to oversee the banquet setup staff and ensure high standards in meeting rooms, from setup through service, per event orders.

Responsibilities include supervising staff, coordinating with clients on event orders, and maintaining sanitation and safety standards to deliver a quality guest experience.

Qualifications

• High school diploma or equivalent required.
• One year of banquet or supervisory experience required.
• Working knowledge of hotel banquet/catering food and beverage services.
• Strong communication skills to provide information to guests and hotel management.
• Current Food Handler Card.
• Knowledge of table settings and service ware; familiarity with different setup styles.
• Ability to understand verbal English.

Responsibilities

• Supervise banquet staff; schedule, train, coach, and counsel as needed.
• Oversee setup and service to ensure compliance with Banquet Event Orders and catering procedures.
• Meet with clients to review event orders and changes to ensure quality delivery.
• Maintain sanitation and upkeep of banquet areas and equipment; coordinate linen needs with housekeeping.
• Adhere to all company policies; follow safety and security procedures.
• Maintain a neat, professional appearance and assist other banquet personnel as required.

Skills

Strong communication skills

English proficiency

Staff supervision

Education

High school diploma or equivalent

Job description

Overview

Driftwood Hospitality Management seeks a Banquet Supervisor to supervise the banquet setup staff in the setup, break down, and service of all meeting rooms in accordance with the hotel’s high standards of quality.

Responsibilities

• Supervise the Banquet employees; schedule, train, empower, coach and counsel, resolve problems, provide open communication, and recommend discipline as appropriate.
• Supervise and set up the food and beverage preparation and service to ensure compliance with Banquet Event Orders and Catering procedures, and to ensure an optimal level of service, quality, and hospitality.
• Meet with customers to review the Banquet Event Order and to review any changes, issues, and/or problems to ensure delivery of a quality product.
• Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect assets and ensure quality service. Provides weekly linen inventory needs to the housekeeping department.
• Adhere to all company policies and procedures.
• Follow safety and security procedures and rules; know department fire prevention and emergency procedures; utilize protective equipment; report unsafe conditions to supervisor; report accidents, injuries, near-misses, property damage or loss to supervisor; provide for a safe work environment by following all safety and security procedures and rules.
• Maintain a neat, clean, and well-groomed appearance in accordance with the team member handbook standards.
• Perform related duties as requested by supervisor/manager; assist other Banquet Personnel when needed.

Qualifications

• Minimum of high school education or equivalent.
• One full year of employment in a banquet or supervisory position is required.
• Working knowledge of hotel banquet/catering food and beverage services.
• Strong communication skills to provide information and services to hotel management and guests.
• Hold a current Food Handler Card.
• Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of appropriate table settings and service ware; familiarity with various equipment and setup styles used in meeting rooms (e.g., different table types such as round, schoolroom).
• Ability to understand verbal English to comprehend requests from supervisor and guests.

Physical Demands

• Ability to lift and move multiple tables and chairs and podiums weighing up to 80 lbs through a crowded room; substantial physical activity during set up and breakdown.
• Ability to grasp, lift and/or carry or push goods on a hand cart/truck weighing up to 100 lbs.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO Statement

Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.