Banquet Manager

Driftwood Hospitality Management; Durham (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management in Durham, NC is seeking a Banquet Supervisor to oversee banquet setup staff in preparation, execution, and breakdown of all meeting rooms, ensuring adherence to our high standards of quality.

The role requires one year in a banquet or supervisory position, knowledge of catering services, and strong guest relations. You will coordinate with events, manage safety and cleanliness, and contribute to a safe, premium dining experience for guests.

Qualifications

• Requires minimum high school education or equivalent.
• At least one year of experience in banquet or supervisory role.
• Knowledge of hotel banquet/catering food and beverage services.
• Strong communication to interact with hotel management and guests.
• Holder of a valid Food Handler Card.
• Understanding of food and beverage preparations, service standards and etiquette.
• Familiar with table settings, service ware and various equipment/setup styles for meetings.
• Ability to understand verbal English for job requests.

Responsibilities

• Supervise the Banquet employees; schedule, train, empower, coach and counsel, resolve problems, provide open communication, recommend discipline as appropriate.
• Supervise and set-up the food and beverage preparation and service to ensure compliance with Banquet Event Orders, and Catering procedures and to ensure an optimal level of service, quality, and hospitality.
• Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.
• Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service. Provides weekly linen inventory needs to the housekeeping department.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor.
• Reports accidents, injuries, near‑misses, property damage or loss to supervisor.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean, and well‑groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by supervisor/manager.
• Assists other Banquet Personnel when need.

Skills

High school education

Banquet supervisory experience

Banquet/catering F&B knowledge

Communication skills

Food Handler Card

Food & beverage knowledge

Table settings & service ware

English comprehension

Education

High school diploma or equivalent

Job description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well‑defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services—all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Job Summary

To supervise the banquet set up staff in the setup, break down, and service of all meeting rooms in accordance with hotel’s high standards of quality.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Supervise the Banquet employees; schedule, train, empower, coach and counsel, resolve problems, provide open communication, recommend discipline as appropriate.
• Supervise and set‑up the food and beverage preparation and service to ensure compliance with Banquet Event Orders, and Catering procedures and to ensure an optimal level of service, quality, and hospitality.
• Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.
• Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service. Provides weekly linen inventory needs to the housekeeping department.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor.
• Reports accidents, injuries, near‑misses, property damage or loss to supervisor.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean, and well‑groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by supervisor/manager.
• Assists other Banquet Personnel when need.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

• Minimum of high school education or equivalent.
• One full year of employment in a banquet or supervisory position is required.
• Requires a working knowledge of hotels banquet/catering food and beverage services.
• Communication skills required to provide information and associated services to hotel management and guests.
• Hold a current Food Handler Card.
• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and service ware. Knowledge of various types of equipment and set up styles used in the meeting rooms. For example: different table types (round, schoolroom, etc.).
• Ability to understand verbal English sufficient to understand verbal job requests from supervisor and guests.

Physical Demands

• Ability to lift and move multiple tables and chairs and podiums weighing up to 80 lbs. through a crowded room. This position requires considerable physical activity on a continuous basis throughout the shift for room set up and break downs.
• Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 100 lbs.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.