Banquet Manager | Exempt | Carneros Resort & Spa

Carneros Resort and Spa; Napa (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401k with Employer Match

Paid Time Off & Sick Leave

Job summary

Carneros Resort and Spa seeks an experienced Banquet Manager to lead weddings, meetings, and special events with Forbes-level service.

You will translate contracts and BEOs into flawless events, manage a team across banquet operations, and collaborate with Sales, Culinary, and Operations to deliver exceptional guest experiences. The role requires leadership in a luxury hotel environment and a passion for meticulous execution.

Qualifications

• 3–5 years of banquet or event management in luxury settings.
• Proven ability to lead teams in high-volume, fast-paced environments.
• Strong organizational and communication skills with attention to detail.
• Experience with BEOs, resumes, floor plans, and timelines.
• Financial awareness for labor, inventory, and event logistics.
• Knowledge of Napa/Sonoma dining culture and Forbes-level service preferred.

Responsibilities

• Oversee setup, service and breakdown of banquet/event functions per BEOs and timelines.
• Lead on-site operations during events, ensuring smooth service and guest satisfaction.
• Coach and supervise banquet captains, servers, bartenders, and staff; manage scheduling.
• Collaborate with Sales, Conference Services, and client teams to ensure flawless execution.
• Monitor labor productivity, inventory readiness, and adherence to safety standards.

Skills

Banquet management

Team leadership

Operational planning

Communication

BEOs & floor plans

Job description

Reports to: Director of Banquets / Assistant Director of Food & Beverage

Classification: Exempt

Reports to: Director of Banquets / Assistant Director of Food & Beverage

Classification: Exempt

Position Overview

The Banquet Manager is responsible for leading the execution of weddings, meetings, and special events at Carneros Resort and Spa, ensuring seamless operations, exceptional service, and elevated guest experiences. This role serves as a key operational leader, translating event contracts and Banquet Event Orders (BEOs) into flawlessly executed events that reflect the resort’s luxury and Forbes-level service standards.

The ideal candidate is a confident, detail-oriented hospitality professional with strong leadership skills, the ability to manage teams in fast-paced environments, and a collaborative approach to working with Sales, Culinary, and Operations teams.

Key Responsibilities

Event Execution & Operations

• Oversee the setup, service, and breakdown of all banquet and event functions in accordance with BEOs and event timelines.
• Act as the on-site operational lead during events, ensuring service flow, staffing alignment, and guest satisfaction.
• Anticipate operational challenges and resolve issues in real time with professionalism and urgency.
• Ensure all event spaces are maintained to luxury standards before, during, and after events.

Team Leadership & Accountability

• Lead, supervise, and support banquet captains, servers, bartenders, and housepersons.
• Schedule staff based on event needs, forecasts, and labor targets.
• Provide coaching, direction, and performance feedback to ensure accountability and service consistency.
• Conduct pre-event briefings to communicate expectations, timelines, and service standards.

Collaboration & Sales Partnership

• Partner closely with the Sales and Conference Services teams to ensure smooth event turnover and alignment on client expectations.
• Participate in BEO, resume, and group review meetings to stay informed on upcoming programs.
• Communicate proactively with clients, planners, and internal teams to support flawless execution.
• Support upselling opportunities and service enhancements during event execution.

Financial & Operational Oversight

• Monitor labor productivity, staffing efficiency, and event pacing to meet departmental financial goals.
• Assist with inventory oversight, equipment readiness, and supply management.
• Ensure compliance with all food safety, alcohol service, health, and safety regulations.
• Maintain accurate documentation and reporting related to events and staffing.

Standards & Guest Experience

• Uphold Forbes service standards and Carneros Resort and Spa brand expectations across all events.
• Ensure all staff are trained and compliant with responsible alcohol service requirements.
• Represent the resort professionally in all guest and client interactions.

Qualifications

• 3–5 years of banquet or event management experience in a luxury hotel or resort environment.
• Proven ability to lead teams in high-volume, fast-paced, and seasonal settings.
• Strong organizational, communication, and problem-solving skills.
• Experience working with BEOs, event resumes, floor plans, and timelines.
• Financial acumen with experience managing labor, inventory, and event logistics.
• Knowledge of Napa/Sonoma wine country dining culture and Forbes service standards preferred.

Schedule & Physical Requirements

• Flexible availability required, including evenings, weekends, holidays, and peak event periods.
• Ability to stand and walk for extended periods during events.
• Ability to lift and carry up to 25 pounds, including event materials and service equipment.
• Ability to navigate indoor and outdoor event spaces across the resort’s 28-acre property.

Total Compensation

• Base Salary
• Medical, Dental & Vision Insurance
• Health and Dependent Care FSA Options
• Life Insurance, Short-Term Disability and Long-Term Disability
• Critical Illness, Cancer, Hospital Indemnity and Accident Supplemental Insurance
• 401k with Employer Match
• Paid Time Off (PTO) & Sick Leave