Banquet Manager

The Plaza Hotel - CPS Events at The Plaza; New York (NY); On-site; USD 85,000 - 90,000; Full time

Job summary

The Plaza Hotel - CPS Events at The Plaza is seeking a Banquet Manager to support day-to-day operations and the long-term outlook of the catering facility. You will lead banquet staff, ensure guest satisfaction, and help manage service execution to meet company standards and exceed client expectations.

Responsibilities include supervising events, coordinating with Sales Managers and Captains, ensuring safety and budget adherence, and maintaining our Service By-Laws and grooming standards while

Qualifications

• Have a minimum 3 years of banquet experience and/or food and beverage management/supervisory experience.
• Willing to work overnight shifts / flexibility.
• Excellent communication and organization skills.
• Be a self-motivator and motivator of others
• Ability to relate to all levels of guests and management.
• Excellent leader and trainer.
• Strong interpersonal skills and attention to detail

Responsibilities

• Provide leadership and support for banquet staff and colleagues, regardless of department.
• Close events and ensure spaces are cleaned and guest ready at all times.
• Ensure appropriate number of banquet associates are scheduled per policy.
• Motivate, discipline, direct, and supervise staff in the Banquet Department.
• Oversee service protocols to maintain professionalism and decorum for clients and visitors.
• Understand financial costs to keep service within budgetary guidelines.
• Follow Service By-Laws and grooming/presentation standards.
• Lead client communications as the primary liaison from Sales Manager on event day.
• Collaborate with Banquet Captains to establish clear task accountability.
• Observe staff performance and provide feedback; address subpar execution.
• Respond effectively during emergencies and safety situations.
• Communicate event details with hosts and implement safety procedures.
• Coordinate with Union / Local 6 as needed.

Skills

Excellent communication

Organizational skills

Leadership

Trainer / training

Interpersonal skills

Self-motivated

Job description

It is the mission of the Banquet Manager to help in the overall day-to-day operation and long-term outlook of the catering facility. This role will help create a pleasant environment and experience for our external and internal guests. The Banquet Manager contributes to the operational and financial aspects of the overall banquet operation and assists in overseeing that the implementation, application and consistency of policies, practices, objectives and philosophy meet company standards and exceeds client/guest expectations.

Key responsibilities

• Being beholden to our Mission Statement and ensuring Guest Satisfaction consistent with our company's philosophy and culture.
• Provide leadership and support for all banquet staff and colleagues, regardless of department.
• Closing events and working with the housemen to ensure that all spaces are cleaned and guest ready at all times.
• Ensuring that the appropriate number of banquet associates are scheduled in accordance with company standards, policies and guidelines.
• Assists in motivating, disciplining, directing, and supervising the work of associates within the Banquet Department.
• Assists in the supervision and maintenance of service protocols executed by banquet associates to ensure the highest levels of professionalism and decorum are exhibited to clients and visitors of our venue.
• Understanding the financial costs associated with every aspect of service within the banquet department to ensure that service is executed within budgetary guidelines.
• Develop a thorough understanding of our Service By-Laws to ensure that practices and steps of service are executed within established parameters.
• Understand and comply with our grooming and presentation standards to “Lead by Example” and consistently inspect all CPS5, LLC associates appearances.Monitoring, attitude, language, diction and professionalism are also required to ensure adherence to our service standards.
• Meet clients(s) and assume responsibility as the primary liaison from the Sales Manager on the day of the event. Communicate directly with the clients and review details of their function.
• Work collaboratively with the Banquet Captains to establish a clean chain of communication wherever working events.Identifying which captain is assigned to task is a bedrock tenet towards establishing accountability.
• Observe and supervise the actions of all service associates (servers, captains, housemen, stewards, etc.) to ensure that safety standards are being followed, productivity standards are being met, and proper execution occurs during every hosted event.
• Lead pre-meal meetings that provide instructions and an overview of the event’s food, service, and timing nuances
• Continuously walk the ballroom, back of house, foyers, hallways and rooms to observe and assess their readiness for client/guest use.
• Check restrooms on all floors to ensure they are clean, equipped with supplies, and appropriate for guest use.
• Provide room diagrams for banquet Housemen and ensure that they set the rooms accordingly.
• Conduct walk-throughs of the spaces upon your arrival and prior to your departure to ensure anything warranting attention can be addressed.
• Be professional and courteous to all internal and external entities you encounter.
• Clearly articulate expectations of service and follow up by observing and providing feedback to those who work exemplarily, need support, or are not executing satisfactorily.
• The ability to respond properly during any emergency and/or safety situation.
• The ability to communicate directly with the hosts of functions and go over the details of their function.
• The ability to take an active role in implementing safety procedures and following up within the department.
• The ability to work with Union / Local 6.

Additional Duties and Responsibilities

• Report all suspicious people or activities and hazardous or unsafe conditions to Security.
• Understand and follow the NYS laws and guidelines governing beverage service.
• Provide safety instruction and/or guidance to guests and colleagues in the event of a fire or other emergency situations.
• Highly knowledgeable about Schedule A-1 as per Local 6 specifications.
• Monitor payroll of department.

Requirements

• Have a minimum 3 years of banquet experience and/or food and beverage management/supervisory experience.
• Willing to work overnight shifts / flexibility.
• Have excellent communication and organization skills.
• Be a self-motivator and motivator of others
• Have the ability to handle guest requests in a detailed manner.
• Work in a safe, prudent and organized manner.
• Be able to relate to all levels of guests and management.
• Excellent leader and trainer.
• Strong interpersonal skills and attention to detail

NOTE: CPS5 LLC at the Plaza reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion without notice.

PHYSICAL REQUIREMENTS: Must be physically able to endure ample walking within the Hotel, walking stairwells, and working long hours (when required).

Salary Range: $85,000 - $90,000

You will be eligible to participate in a bonus plan based upon your performance in the financial & qualitative goals achieved by CPS5.CPS5 is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, marital or familial status, veteran status, disability, arrest or conviction history, caregiver status, or any other legally protected status under federal, state, or local law.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.