Banquet Manager

RIO VISTA DEVELOPMENT COMPANY; Los Angeles (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

The Garland Hotel in North Hollywood, CA is seeking a Banquet Manager to lead the banquet department, supervise service and setup staff, and ensure flawless events.

You will train the team, review BEOs with group contacts, manage scheduling, and coordinate with culinary and other departments to uphold high service standards and profitability.

Qualifications

• Bachelor's or HS diploma required or preferred.
• 3+ years in a Food & Beverage or Banquet management or supervision role in a full-service hotel including large banquet facility.
• Strong leadership and mentoring abilities; ability to motivate a team.

Responsibilities

• Provide leadership to the banquet service staff.
• Supervise and train all banquet associates on service standards and procedures.
• Review BEOs with group contacts and coordinate with culinary and other departments.
• Assist in hiring, training, and scheduling of staff; take charge in the director's absence.
• Ensure equipment, setup, and cleanup meet standards; monitor inventory and billing in Micros.

Skills

Leadership

Financial analysis

Communication

Staff training

Mentoring

Guest service

Education

Bachelor's Degree in Hospitality

High school diploma

Tools

Delphi

Micros

Job description

Position - Banquet Manager

Job Details

Job Location: The Garland - North Hollywood, CA, Position Type: Full Time, Salary Range: $80000.00 - $90000.00Salary/year, Job Shift: Any, The Garland Hotel Job Description

Department - Banquets

Division - Food & Beverage

Reports to- Food and Beverage Director

Position Purpose:

To provide leadership and oversight to the Banquet department. Trains, directs and supervises the banquet service and set up staff in all functions of the department to ensure a successful event and create repeat business to increase profitability and efficiency to the department.

Essential Functions:

• Provide leadership to the service staff
• Supervise and train all banquet associates to include proper service protocol and service standards. This includes techniques in American, French, buffet and wine service.
• Monitor staff performance and coach and counsel.
• Interact with guests, greet and connect with group contact and review BEO with contact person.
• Assist in the hiring and training, scheduling process of all associates.
• Take charge of department in absence of Director.
• Revise, generate and direct standard operational standard manuals
• Support and maintain performance requirements and action plans to achieve goals.
• Do work orders for repairs of equipment and in room maintenance.
• Supervise and visually inspect the set up of function and meeting rooms to specification and diagrams, this includes tables, china, silver, linen and glassware.
• Supervise the breakdown and closing of the function room in regards to equipment, proper handling of all china, silver, linen, glass and storage
• Inspect equipment for cleanliness, repair needs, proper inventory.
• Communicate verbally and in writing with culinary, stewarding to ensure all functions are properly set, timing is correct and supplies are where they are needed.
• Conduct monthly meetings and training with the team
• Work with outside vendors to ensure appropriate staffing
• Understand and utilize Delphi for creating banquet checks
• Attend BEO meetings as required.
• Display a professional demeanor at all times with guests, associates, peers and work together with other department to achieve guest satisfaction.
• Ensure all federal, local safety standards and Health regulations are adhered to.
• Enter billing information into micros system to generate guest check
• Process payroll, hours worked as well as other information as needed.
• Monitor staffing schedules and productivity, adjust reassign as necessary to provide the best guest experience.
• Identify and stay current on market trends within the industry
• Utilize customer satisfaction surveys to develop and implement action plans to address areas of need
• Assist in periodic Forecasting of payroll and expenses.

Position Requirements:

Education & Experience: High school graduate and or Bachelors Degree in Hospitality preferred; 3+ years in a Food & Beverage or Banquet management or Banquet supervisory role in a full service hotel including large banquet facility

Knowledge, Skills & Abilities:

Ability to read, understand, and analyze financial statements and have the ability to speak to the results of those financials; strong communications skills both written and verbal; natural leadership qualities with the ability to motivate a team and provide mentoring & development opportunities to high potential talent; ability to develop and maintain positive rapport with people at all levels of the organization and with guests; strong attention to detail and timeliness. Versatility to manage a diverse range of managerial responsibilities and a diverse work force.

Prior experience in high volume property.

Knowledge of food & beverage service styles, preparation and presentation.

Reporting Relationship

This position report to the Director of Food and Beverage

Exemption Status

Exempt

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.