Banquet Manager

Embassy Suites/Olos; Chattanooga (TN); Vor Ort; USD 60.000 - 75.000; Vollzeit

Zusammenfassung

Embassy Suites/Olos is seeking a Banquet Manager to oversee events, coordinate setup and breakdown of function rooms, and ensure a superior guest experience. You will work with kitchen, front desk and sales to deliver customized service, supervise event staff, and uphold health and safety standards.

The role requires strong leadership, hospitality focus, and the ability to manage in a fast-paced, 24/7 environment. On-site position in the Chattanooga area with a team-oriented culture.

Qualifikationen

• 1–2 years of management experience in upscale casual dining.
• Degree in Hospitality Management or similar preferred.
• Ability to coach and develop team members.
• Excellent communication and guest service focus.
• Knowledge of local and national health codes.

Aufgaben

• Oversee events and manage setup/breakdown of function rooms.
• Coordinate guest experiences with kitchen, front desk, sales, and events staff.
• Ensure compliance with company policies and health standards.
• Monitor and resolve guest complaints to ensure satisfaction.
• Lead and develop banquet staff; manage post-function inspections.

Kenntnisse

Management experience

Hospitality mindset

Communication skills

Team development

Ausbildung

Hospitality Management degree

Jobbeschreibung

Banquet ManagerOur Culture:We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.Job Description:The Banquet Manager oversees events, assigns set‐up, and breakdown of event space to ensure an outstanding customer experience in a timely, courteous, efficient, and customized manner. Effective coordination of hotel departments is essential in this position. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.The job is simple:Focus on ways to promote and engage in internal growth programs.Continuously exemplify and live by our Culture.Meet/exceed our company goals and three metrics.Complete all required brand specific trainingComplete all required Vision University trainingComplete all required health and safety trainingAdhere to all Vision Hospitality Group and property specific brand standardsPerform any other duties as requested by management to aid in better operation of the hotel and service to the guestsProvide personalized, friendly service to every guest and associateOversee eventsSet‐up and breakdown all function roomsAct as the contact person for the guestCoordinate customer experience with the kitchen, front desk, set-up, and sales staffEnsure compliance of all company policies and proceduresCoordinate inventory with event calendar and BEO to ensure inventory is equal to what is neededInspect the scheduled function area/room for cleanliness, working condition and proper furniture/equipment set up. Rectify any deficiencies with respective departmentsOversee event staff being mindful of uniform appropriateness, attendance, and timelinessConduct pre-function inspections to identify any outstanding needs and readiness for eventConduct pre‐function meeting with appropriate staff and review all information pertinent to setup and service of functionTotal all outstanding charges for the function, prepare check, and present to event contact for payment adhering to all cashiering procedures/policiesProvide feedback to managerComplete all paperwork and closing duties in accordance with departmental standardsConduct post-function inspection, and review status of assignments and any follow‐up action needed with Manager and/or incoming SupervisorMonitor and handle customer complaints to ensure customer satisfactionMaintain cleanliness and organization in all work areasUphold appropriate departmental standards of quality/timingAttend all scheduled associate meetings and brings suggestions for improvementNecessary Skills:Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, associate issues, etc.Must be responsible for safety and security of guests, fellow associates and hotel assetsHave knowledge of fire alarm system and evacuation proceduresHave dependable transportation availableAble to communicate effectively in writing, verbally, and in personAble to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidaysIs organized, honest, works well with others, and has an outgoing personalityMaintain a clean and attractive work area, uniform, and personHas the highest degree of integrity and is humble, living by the Golden RuleAble to work with people from diverse cultures and backgroundsValues of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 35 poundsCan stand/walk on feet for 8 hours and work in a restrictive space/environmentMust have eyesight enabling vision both near and farMust be comfortable using a step stool or ladderMust be able to use/lift arms for up to 8 hoursMust be able to work in extreme conditions such as heat, cold and stressHave finger dexterity for operating equipmentMust speak in a clear, understandable voice, hear at a basic level, and understand EnglishMust be able to writeWhat we're looking for in a Manager• Minimum of 1-2 years management experience in an upscale casual dining restaurant• A degree in Hospitality Management, or similar, is preferred• Ability to coach and develop Team Members• Strong passion for hospitality and service• Knowledge of food and beverage preparation• Working knowledge of local and national health codes• Excellent communication• Must be able to stand for long periods of time• Must be able to lift up to 50 lbs.