Banquet Manager

BENCHMARK; Captiva (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Low-cost Medical

401(k) with match up to 4%

Employee Discount Program

Paid Time Off & Holidays

Life Insurance

HSA and FSA program

Dental and Vision Plans

Employee Assistance Program

Job summary

Pyramid Global Hospitality’s South Seas on Captiva Island, Florida, seeks a Banquet Manager to lead high-volume events in a premier resort setting. You’ll oversee all banquet operations, from setup to breakdown, and collaborate with Sales, Culinary, and Event teams to deliver flawless guest experiences.

Lead, train, and coach banquet staff while ensuring safety, quality, and service standards. This hands-on role requires strong organizational skills, evening/weekend availability, and a passion

Qualifications

• 3+ years of banquet or event operations leadership experience in a hotel or resort environment.
• Strong leadership presence with the ability to motivate and inspire teams.
• Excellent communication and problem-solving abilities.
• Knowledge of food safety, service standards, and banquet operations best practices.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Lead & Develop the Team: recruit, train, schedule, and lead banquet staff including Captains, Servers, and Support Staff.
• Foster a culture of accountability, teamwork, and service excellence.
• Execute Exceptional Events: oversee all banquet functions from set-up to breakdown with flawless execution.
• Collaborate with Sales, Culinary, and Event teams to bring each event vision to life.
• Ensure details—timelines, room setups, décor, service flow—are executed to standard.
• Deliver Elevated Guest Experiences: act as the primary operational contact during events and anticipate guest needs.
• Maintain Operational Excellence: ensure compliance with standards, safety, sanitation, and service execution.
• Oversee inventory, equipment, and banquet spaces to ensure readiness.
• Financial & Business Management: manage labor scheduling and productivity and support budget adherence.

Skills

Banquet leadership

Event operations

Staff coaching

Guest service

Operational excellence

Food safety

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.What you will have an opportunity to do:Our Property:Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.Our Core Values:We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.Be AuthenticPractice HumilityCultivate TeamworkValue TimeBe TrustworthyBenefits:Bonus programLow-cost Medical, Dental, Vision Plans401(k) with 100% match up to 4 percentEmployee Assistance ProgramCompany Paid Life Insurance, STD insurance, and LTD insuranceEmployee Discount ProgramFamily Life InsuranceHSA and FSA programPaid Time Off & HolidaysCommuter and Company-paid Toll ProgramsThe Banquet Manager is a key leader within the Food & Beverage team, responsible for executing exceptional banquet and event experiences across the resort. This role oversees all banquet operations from intimate gatherings to high-volume weddings, corporate events, and resort activations, ensuring flawless service, operational excellence, and memorable guest experiences.This is a hands-on leadership role that requires strong floor presence, attention to detail, and the ability to lead teams in a fast-paced, dynamic environmentPOSITION OVERVIEWLead & Develop the TeamRecruit, train, schedule, and lead banquet staff including Captains, Servers, and Support StaffFoster a culture of accountability, teamwork, and service excellenceProvide ongoing coaching and development to elevate performanceExecute Exceptional EventsOversee all banquet functions from set-up to breakdown, ensuring flawless executionCollaborate closely with Sales, Culinary, and Event teams to bring each event vision to lifeEnsure all details—including timelines, room setups, décor, and service flow—are executed to standardDeliver Elevated Guest ExperiencesAct as the primary operational contact during eventsAnticipate guest needs and ensure seamless service deliveryResolve issues quickly and professionally, ensuring guest satisfactionOperational ExcellenceEnsure compliance with company standards, safety, and sanitation protocolsMaintain high standards for banquet setup, presentation, and service executionOversee inventory, equipment, and banquet spaces to ensure readinessFinancial & Business ManagementManage labor scheduling and productivity to align with business levelsSupport budget adherence and cost control initiativesPartner with F&B leadership to drive revenue opportunities and profitabilityWhat are we looking for?QUALIFICATIONS3+ years of banquet or event operations leadership experience in a hotel or resort environmentProven ability to execute high-volume, high-quality events (weddings, corporate, social)Strong leadership presence with the ability to motivate and inspire teamsExceptional organizational and time management skillsAbility to multitask and thrive in a fast-paced environmentExcellent communication and problem-solving abilitiesKnowledge of food safety, service standards, and banquet operations best practicesFlexible schedule, including evenings, weekends, and holidaysPHYSICAL REQUIREMENTSAbility to stand and walk for extended periods.Ability to lift up to 40 pounds.Ability to work indoors and outdoors, including warm weather conditions.Ability to manage multiple priorities while maintaining composure under pressure.Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.Compensation:$-$Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.