Pool Server

BENCHMARK; Captiva (FL); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Short/Long-Term Disability

PTO & Holidays

401(k) with company match

Commuter benefits

Complimentary shift meal

Job summary

South Seas, located on Captiva Island, part of Pyramid Global Hospitality, is seeking Restaurant Servers to join our guest‑focused team. This role offers 40 hours per week with an hourly rate of $12 plus tip opportunities, in a vibrant waterfront setting with stunning views of Pine Island Sound.

Applicants should be at least 18, possess a high school diploma or equivalent, and be able to stand for long periods in a fast-paced resort environment.

Qualifications

• Fluent in English, able to convey information clearly and effectively.
• Must be able to work in fast-paced hospitality environments.
• Strong multitasking and customer-service mindset.

Responsibilities

• Greet and serve guests in accordance with South Seas standards.
• Take guest orders, communicate with kitchen and bar teams; ensure timely service.
• Set tables and stations, maintain cleanliness and proper food handling.
• Provide attentive, friendly service and handle guest requests promptly.

Skills

Fluent English

Education

High School Diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.What you will have an opportunity to do:Our Property:Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.Our Core Values:We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.Be AuthenticPractice HumilityCultivate TeamworkValue TimeBe TrustworthyWe offer a very competitive salary and generous benefits including:Low-cost Medical, Dental, Vision PlansPaid Life InsuranceShort- and Long-Term DisabilityPaid Time Off & Holidays401(k) with company matchCommuter and Company-paid Toll ProgramsComplimentary Shift MealOur upbeat and casual Bayfront restaurant Redfish Grill, Tarpon Bar and Bayview Pool offer spectacular waterfront views of Pine Island Sound while creating memorable dining experiences for our owners and guests. Live Music and Weekly Special Events create the vibe for this venue.Restaurant Servers will greet and serve guests in accordance with South Seas standards of food and beverage quality, presentation, and sanitation, and in a gracious and professional manner.RATE OF PAY fulltime, hourly $12.00 per hour plus the opportunity to make tipsESSENTIAL FUNCTIONSPerform direct communication and hospitality procedures with all guests daily.Pre-shifts with fellow staff and management for all restaurant operations.Properly set all tables and stations; follow appropriate set-up checklist; take guest orders.Serve all food and beverage items in a timely manner.Proper treatment and storage of food and company equipment.Complete daily shift operation report.Communicate all special guest requests to kitchen.Detail every table and menu before each meal period.Assist with bussing tables "pre-bussing"Must have understanding on how to read and execute a Restaurant BEO form.Possess thorough food, wine and cocktail menu knowledge.Exercise a positive attitude and warm hospitality image.Follow associate schedule and work assignments.Perform other duties as requested by management.POSITION REQUIREMENTSEducation: High school diploma or equivalent and/or experience in a hotel or related field is preferredExperience: 6 months experience with a background with serving, basic bartending, cashiering is a plusRequired:Must have a valid driver’s license, motor vehicle background check will be completedMust be 18 years old or older to hold this role, serving/selling alcohol in state of FLAlcohol Awareness Certification (must comply with State regulations - can receive with South Seas)Food Handlers Certification (must comply with State regulations - can receive with South Seas)What are we looking for?SKILLS AND ABILITIESFluent in English language, must be able to convey information and ideas clearly.Comprehend reading materials, speak, read and write English; other languages valuable.This position holds multiple job functions at once, a great multitasker.Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.Works well in stressful, high-pressure situations – fast paced environment.Must maintain composure and objectivity under pressure.Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.Teamwork is essential and critical in this role.Impeccable standards of appearance and grooming.Maintains proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel.WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTSPosition requires you to be able to stand, walk, bend and stoop for prolonged periods of time.Must be able to lift up to 40 pounds.Must be able work in different types of extreme weather, including high temperatures.Position will be required to work indoors and outside.HOURS REQUIRED 40 hours per week, flexible schedule, will be required to work weekends and/or holidays.Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.Compensation:$12.00$12.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.