Banquet Houseperson/Set-Up

Accor Hotels; Philadelphia (Philadelphia County); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team in a prestigious luxury hotel, where you will play a vital role in creating unforgettable experiences for guests. As a Banquet Houseperson, you will ensure that every event is executed flawlessly, from setting up meeting rooms to providing exceptional service. This is an opportunity to thrive in a fast-paced environment while working alongside a diverse group of colleagues. If you have a passion for hospitality and a desire to grow within a supportive team, this role is perfect for you. Embrace the chance to contribute to a culture of excellence and be part of a transformative journey in luxury hospitality.

Qualifications

• Previous banquet set up or customer service experience in luxury hotels.
• Ability to lift up to 50 pounds safely.

Responsibilities

• Set up and break down meeting rooms according to event orders.
• Interact with guests and respond to requests and complaints.

Skills

Customer Service

Multi-tasking

Positive Attitude

Problem Solving

Education

High School Diploma

Job description

Company Description

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere. We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden. Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele.

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.

Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team!

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS"

Job Description

We are seeking a dynamic and service minded individual to join our luxury Banquet team as a Banquet Houseperson /Set-Up. This unique role wears many hats while giving the highest level of service.

• Set up meeting rooms according to banquet event order forms and documents to ensure set up meets and exceeds guest expectations.
• Life, move and set-up bulky materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment.
• Break down meeting rooms and return banquet items to storage in a neat and organized fashion.
• Maintain established cleaning schedule of all meeting rooms ensuring rooms are presentable at all times.
• Interact with guests and respond torequests and needs to include, service changes in room set up and assist with information requests regarding other areas of the hotel.
• Handle guest complaints and communicate with manager to ensure Service recovery happens where possible in a timely fashion.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by Banquet & Sales management.

Qualifications

• Previous banquet set up or customer service experience preferably in a luxury hotel setting.
• A positive, can-do attitude and an ability to multi-task in a fast paced, exciting environment while working alongside a diverse group of colleagues.
• Thorough understanding of the Hotel Banquet operation or food and beverage department.
• Strong ability to professionally engage with guests and colleagues with a polished appearance and a poised demeanor.
• Abilityto safely liftup to 50 pounds.
• A desire to learn and grow in a professional, fun and chic environment!
• High School diploma or equivalent preferred.

Additional Information

Your team and working environment:

• Be part of an influential team to guide the transformationof luxury, French hospitality.
• We recognize and celebrate team and individual successes.
• We are a brand influenced by French indulgence offering a genuine experience of art de vivre for both employees and guests.