Banquet Houseperson

Nobu Hotel Palo Alto; Palo Alto (CA); On-site; USD 21,000 - 34,000; Full time

Job summary

Nobu Hotel Palo Alto is seeking a Banquet Houseperson to assist with event setup, service, and breakdown in accordance with BEO specifications. Responsibilities include room preparation, furniture placement, and ensuring IT items work as required.

The role requires strong organizational skills, clear English communication, and the ability to multitask in a fast-paced hospitality environment. Prior hospitality experience is preferred and a California Food Handler Card is recommended.

Qualifications

• High school diploma preferred; hospitality experience is a plus.
• Must communicate clearly in English and be able to follow BEO specifications.
• Ability to multitask and maintain organization in a fast-paced event environment.

Responsibilities

• Prepare rooms prior to events including cleaning and setup as per BEO.
• Assist with event setup, seating plans, and IT equipment if requested.
• Break down rooms after events, return items and stock supplies.
• Transport food and beverages from kitchen to event space; serve guests as needed.
• Maintain inventory of event items and ensure beverage stock is adequate.

Skills

Attention to detail

Organization

Positive communication

Multitasking

English proficiency

Education

High school diploma preferred

Job description

POSITION SUMMARYThe Banquet Houseperson assists in ensuring events are set-up, serviced, and broken down properly based on BEO specifications.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESCleaning room prior to event set-up including vacuuming/sweeping, dusting, wiping down counters and tables, and maintaining outdoor space.Event set-up based on BEO specifications including moving furniture, creating seating arrangements, placing items out for client use, and ensuring requested IT items are turned on and working properly.Break down room post event including vacuuming/sweeping, wiping counters and tables, putting room items back in their proper location (blotters, note pads, pens, etc.), removing garbage, returning glasses and plateware to the kitchen for cleaning, and moving items to storage as needed.Takes inventory of items used during the event to see what needs to be replenished for the next event.Maintains event spaces. Takes inventory of items and organizes rooms accordingly. Stocks event refrigerators.Maintains inventory of event beverages and snacks.Maintains and cleans event storage area.Runs food and beverage from kitchen/restaurant to event space. Serves food and beverage to clients during event and handles special requests as needed.Checks in with event guests as needed to ensure proper service is delivered.Completes any assigned side-duties.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Able to communicate in a positive and clear speaking voice, especially when the environment volume increases.Maintain excellent organizational skills, including the ability to handle multiple tasks simultaneously.Able to work with little or no direction, staying focused and attentive to the needs of the client/event.Able to maintain working at a quick pace for extended periods of time, much of that time requiring physical activity/effort.Able to identify and resolve problems in a timely manner. Can gather and analyze information skillfully.Responds promptly to the needs of the client, Restaurant Management team, and Sales/Event management team.Able to read, listen and communicate effectively in English. Ability to speak multiple languages is preferred, though not required.Able to use reasonable judgement when making decisions that impact guest satisfaction.Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.Meets legal age requirements for the position.EDUCATION and/or EXPERIENCEHigh school diploma is preferred, though any combination of education and/or experience that provides the required knowledge, skills and abilities will be considered. Prior hospitality experience is also preferred, ideally in a luxury environment as a Banquet Server.CERTIFICATES, LICENSES AND REGISTRATIONSValid California Food Handler CardPHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, significant portions of the day require prolonged standing, moving, and lifting items weighing up to 25 pounds. Employee must have the ability to walk or stand for extended periods of time during the shift. Significant portions of daily assignments involve manual skills like motor coordination in combination with finger dexterity (ex: gripping, grasping, handling, etc.).