Banquet Houseperson

HM Alpha Hotels & Resorts; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Banquet Houseperson to enhance guest experiences through impeccable service and attention to detail. In this dynamic role, you will coordinate the setup of meetings and meal functions, ensuring all items are prepared and available well before events start. Your strong customer relations skills will shine as you interact with guests, addressing requests and ensuring a polished environment. With various shifts available, this full-time position offers a chance to be part of a vibrant team dedicated to excellence in service. If you thrive in a fast-paced environment and have a passion for hospitality, this opportunity is for you.

Qualifications

• Strong customer relations skills are essential for enhancing guest experience.
• Attention to detail is crucial for maintaining high standards in setup and cleanliness.

Responsibilities

• Coordinate setup of meetings and meal functions, ensuring timely execution.
• Maintain meeting rooms, replenishing supplies and ensuring cleanliness.

Skills

Customer Relations Skills

Attention to Detail

Communication Skills

Education

High School Diploma or equivalent

Job description

The Banquet Houseperson will coordinate the setup of meetings, meal functions, and audio-visual equipment in accordance with hotel and company policies, while promptly and courteously addressing all customer requests.

Responsibilities

• Complete all assigned tasks and adhere to instructions provided by the supervisor or shift leader, ensuring high-quality execution.
• Ensure all necessary items, including water, amenities, audio-visual equipment, and breaks, are set up in the meeting room at least 15 minutes prior to the start time.
• Address customer requests for additional equipment and supplies, clearly communicating any associated charges to the guest and informing the supervisor to ensure proper billing.
• Exhibit strong customer relations skills, proactively greeting guests in a friendly and professional manner to enhance their experience.
• Set up and clean meeting and meal function rooms in accordance with company and hotel standards, ensuring a polished and professional environment.
• Maintain meeting rooms during breaks, replenishing supplies such as water glasses, ashtrays, and candy jars, changing linens as needed, and ensuring cleanliness by removing garbage.
• Assist with meal service and event breakdowns, ensuring smooth transitions, and help secure banquet guest signatures for accurate billing.
• Adhere to energy conservation guidelines and follow all safety procedures to ensure a sustainable and secure work environment.

Education and Experience

• HS Diploma or equivalent

Position Requirements

Successful completion of a background check is required prior to employment.

Category

Banquets

Location

JW Marriott Houston 261

Full-Time/Part-Time

Full-Time

Shift

Various Shifts

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.