Banquet Experience & Operations Manager

Hyatt Regency Westlake; Westlake Village (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with match

Employee discounts

Paid vacation & sick time

Disability & life insurance

Employee Assistance Program

Supplemental benefits

Job summary

Hyatt Regency Westlake is seeking a Banquet Manager to supervise daily banquet operations, ensure guest satisfaction, and uphold service standards. You will lead captains, servers, and support staff, coordinating with culinary and service teams to deliver seamless events.

The role emphasizes budgeting, payroll, safety, and adherence to Banquet Event Orders; you’ll review setups, address client changes, and ensure accurate billing and reporting.

Qualifications

• 1-2 years of relevant banquet management or related hospitality experience.
• Experience overseeing staff, event execution, and daily banquet operations.
• Familiarity with budgeting, payroll, and service charge reporting.
• Hotel or hospitality experience preferred.

Responsibilities

• Supervise and direct Banquet associates, including captains, servers, lead housemen, and housemen.
• Oversee daily Banquet operations, including ordering and maintaining supplies, reviewing set-up, and ensuring food and beverage preparation and service meet standards.
• Ensure compliance with LSOPs, SOPs, Banquet Event Orders, and safety regulations to deliver optimal service, quality, and hospitality.
• Meet with customers to review Banquet Event Orders, address changes, resolve issues, and ensure a quality experience.
• Calculate and review Banquet checks for accuracy and present for customer signature.
• Prepare daily service charges and payroll, ensuring accurate and timely reporting to the Accounting Department.
• Monitor and maintain sanitation and maintenance of Banquet areas and equipment to protect assets and service quality.
• Comply with attendance rules and maintain regular availability.
• Other duties as assigned.

Skills

Leadership

Team management

Customer service

Multitasking

Organizational skills

Banquet Event Orders

Safety procedures

Education

Post-high school education

Job description

Hyatt Regency Westlake is seeking a Banquet Manager to supervise daily banquet operations, ensure guest satisfaction, and uphold service standards. You will lead captains, servers, and support staff, coordinating with culinary and service teams to deliver seamless events.

The role emphasizes budgeting, payroll, safety, and adherence to Banquet Event Orders; you’ll review setups, address client changes, and ensure accurate billing and reporting.