Banquet Event Setup Specialist

Sunriver Resort; Sunriver (OR); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Free Golf and Recreation Rentals

Complimentary and Discounted Stays ac\

50% Food & Beverage

50% Retails

Free Employee Assistance Program

401(k) Matching

And so much more!

Job summary

Sunriver Resort is seeking a Banquet Houseperson to handle setup and turnovers for all banquet events, following Banquet Event Orders to ensure accuracy. This role maintains cleanliness and eye appeal of banquet spaces and supports AAA Four Diamond Standards.

Join a team that values guest service and professional conduct. The position requires attention to detail, ability to lift up to 50 lbs, flexible schedule including evenings, weekends, and holidays, and frequent collaboration with banquets

Qualifications

• High school education required.
• At least one year of customer service experience preferred.
• Prior hospitality experience preferred.

Responsibilities

• Maintains a commitment to customer service and guest satisfaction.
• Provides general resort information for guests.
• Resolves guest issues promptly and with great care and effectiveness.
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest.
• Maintains an up to date working knowledge of all resort amenities as well as any special events.
• Prepares all banquet space prior to events.
• Tears down all banquet space after events.
• Follows Banquet Event Orders with strong attention to detail.
• Maintains a strong knowledge of various types of set-up.
• Assists the banquet servers/captains with clearing of tables as needed.
• Assists the A/V team with setting up equipment.
• Assists with all set-up functions to include setting silverware, draping tables, folding napkins and arranging centerpieces/décor.
• Removes centerpieces/décor after events and stores appropriately.
• Removes soil linens and stores appropriately.
• Assists with transporting food/beverages to event location.
• Attends appropriate resort, division and department meetings.
• Maintains the cleanliness of banquet storage rooms.
• Assembles dance floors.
• Arranges buffets, stages and podiums.
• Interacts with resort staff in a professional manner, assisting other departments with necessary information.
• Up sells other resort services and amenities to guests.
• Always maintains a professional demeanor and attitude.
• Communicates all pertinent information to the banquets team.
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
• Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
• Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
• Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.).

Job description

Sunriver Resort is seeking a Banquet Houseperson to handle setup and turnovers for all banquet events, following Banquet Event Orders to ensure accuracy. This role maintains cleanliness and eye appeal of banquet spaces and supports AAA Four Diamond Standards.

Join a team that values guest service and professional conduct. The position requires attention to detail, ability to lift up to 50 lbs, flexible schedule including evenings, weekends, and holidays, and frequent collaboration with banquets