Banquet Coordinator - The Hershey Lodge

Hersheypark; Hershey (PA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Free admission to Hersheypark

Medical, Dental, Vision coverage

401(k) contribution

Paid time off

Job summary

Hershey Lodge in Hershey, PA is seeking a detail‑oriented Banquet Administrative Assistant to support event billing, scheduling and operations for the Banquet department.

As a Full‑Time Team Member you will update and execute banquet billing daily, review BEOs for accuracy, assist with reservations and seating, and coordinate with internal partners to ensure correct settlements and revenue allocations.

Qualifications

• MS Office proficiency and experience with hospitality software.
• Knowledge of POS and banquet management systems.
• Strong organizational and problem-solving abilities.

Responsibilities

• Update and execute Banquet event billing daily.
• Perform administrative duties: phones, messages, minutes, attendance, scheduling.
• Assist with reservations and seating systems and event registration.
• Support weekly schedule creation and payroll adjustments.

Skills

Microsoft Office

BirchStreet

Delphi

Lotus Notes

Amadeus

Kronos

Gmail

OpenTable

Organizational skills

Guest relations

Employee relations

Leadership

Education

High school diploma or GED

Post-Employment (RAMP) within 60 days

Tools

Open Table software

Kronos scheduling

Job description

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

This position is responsible for assisting in the management and administrative duties of all Banquet event operations for the Hershey Lodge Banquet department. This includes but is not limited to, event billing and settlement, reviewing Banquet Event Orders to maintain accuracy, and assisting the operations management team.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Updating and executing Banquet event billing on a daily basis. Communicate with internal partners to ensure accurate settlement and revenue allocations.*
• Perform department administrative duties to include, but not limited to: answering phones, taking and communicating messages, recording messages, typing, taking and distributing meeting minutes, assisting with maintaining attendance, scheduling in Kronos and payroll, creating custom labels and signs, and keeping files organized and accurate.*
• Work with the F&B Administrative Assistant on set-up, maintenance, and execution of special event reservations and seating systems (ie: Open Table) as well as assisting at the registration desk of those events, when needed.*
• Support the creation and posting of the weekly schedule and assist with payroll exceptions and adjustments. Update, build, revise, and post the daily schedule based on operational needs (as counts or events may be changed or altered).*
• Maintain updated Culinary, Banquet, and Arrangement BEO books, updated with equipment needs and any changes or alterations from the change sheet each day.*
• Create labels, signs, and menus for themed and standard Banquet Events. Prepare Banquet Checks for each function (including Beverage Only Functions) with guarantees provided each day to ensure accurate billing.
• Order office supplies, maintaining pars to standard and assisting with the purchasing of inventory needs for all three department operations.
• Maintain accurate tracking of on-call schedule and assist with correspondence to the on-call staff for scheduling purposes.*
• Perform other duties as assigned.

Qualifications:

• Minimum of 1 years of related experience.
• 18 years of age or older.
• Post-Employment - Must obtain RAMP certification within 60 days of hire
• Completion of high school or GED

Knowledge, Skills, and Abilities:

• Computer experience and proficient in Microsoft Office, Birchstreet, Delphi, Lotus Notes, Amadeus, Kronos, Gmail and knowledge of I.G. POS helpful.
• Understanding and Ability to learn Open Table Software for Holiday events.
• Must possess organizational, problem solving, and guest/employee relations skills.
• Professional image representative of property image.
• Understanding of leading a Union Workforce.
• Must embody the HE&R Core Values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others).
• Must exhibit strong leadership, motivational and organizational skills.
• Ability to type 50 words per minute with a high degree of accuracy.

Job Demands:

While performing the duties of this job, the employee is required to:

• Reaching Forward Frequent (34-66%)
• Reaching Overhead Frequent (34-66%)
• Finger Dexterity Frequent (34-66%)
• Hand/Eye Coordination Frequent (34-66%)
• Stooping Frequent (34-66%)
• Sitting Occasional (<33%)
• Walking Frequent (34-66%)

This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

This job regularly requires verbal communication of detailed information to others either by phone or in person.

Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

The position is subject to both environmental conditions. Activities occur inside and outside.

This job will require many physical tasks in a multitude of working conditions that can vary based on business demand and which type of event it is. At times you will spend your entire shift doing work while sitting and utilizing a computer and other times you will spend 80% or more of your shift on the floor. Schedule will vary based on operational need, but does include early morning, mid shifts and evening shifts. It will also include weekends and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.