Banquet Captain (On-Call) (AM/PM)

Paycom - ATS; San Diego (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Discounted hotel rooms

Free employee parking

Free meals during shifts

Career advancement

Health, dental, vision

401k with match

Life insurance

Discounts on cell phone bills

Gym memberships

Job summary

Catamaran Resort Hotel & Spa in San Diego seeks a Banquet Captain to lead banquet and catering functions. You will direct banquet associates, ensure events run per BEOs, service standards, and guest expectations, and coordinate with culinary, AV, and catering teams.

The role requires at least 1 year of relevant hospitality experience, weekend/holiday availability, and the ability to lead a team with a hands-on approach. Training and advancement opportunities are offered.

Qualifications

• 1+ year of relevant experience in hospitality or catering.
• Experience leading banquet teams and events preferred.
• Customer service experience in a hotel or upscale setting is required.
• Available to work weekends and holidays.

Responsibilities

• Reviews BEOs and event details to ensure readiness and guest satisfaction.
• Directs Banquet Servers, Bartenders, and other staff during events.
• Oversees banquet service, timing, and setup from start to finish.
• Communicates changes and handles guest requests or issues.

Skills

Banquet leadership

Event coordination

Guest service

Team supervision

Job description

LOCATIONCatamaran Resort Hotel & SpaThe Catamaran Resort Hotel and Spa is a Polynesian-themed destination located on the shores of Mission Bay and mere steps from San Diego's famous Pacific Beach. The resort features 310 rooms and suites, lush tropical gardens, and award-winning dining at Oceana Coastal Kitchen.The Catamaran Resort Hotel and Spa is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.SUMMARYThe Banquet Captain (\"Capitán/a de Banquetes\") is responsible for leading the successful preparation, execution, and closeout of assigned banquet and catering functions. The Captain serves as the primary floor leader for assigned events, directing Banquet associates and ensuring functions are executed accurately according to BEOs, established service standards, and guest expectations.PAY & PERKSCompensation: $19.50**Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.Discounted Hotel Rooms for you, family and friends.Free Employee Parking and/or discounted MTS Pronto card.Free Meals & Refreshments during working shifts.Career advancement opportunities!Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.Discounts on cell phone bills, shoes, gym memberships, and more!ESSENTIAL DUTIESReviews assigned Banquet Event Orders (BEOs) and event details, including guest counts, timelines, room setup, menus, beverage service, dietary requirements, AV needs, VIPs, special requests, and billing requirements to ensure complete event readiness.Prepares event assignments and conducts pre-shift meetings to communicate timelines, service sequence, menus, dietary restrictions, VIPs, special requests, safety considerations, and service expectations to the Banquet team.Inspects banquet and meeting spaces prior to guest arrival to ensure room setup, cleanliness, equipment, buffets, bars, service stations, signage, lighting, temperature, and other event elements meet BEO and hotel standards.Leads, directs, and supports Banquet Servers, Bartenders, Housepersons, and other assigned associates throughout event setup, service, and breakdown, providing coaching, direction, and follow-up as needed.Takes ownership of assigned functions from setup through breakdown, maintaining an active, hands-on leadership presence and adjusting assignments or resources to ensure events are executed according to the BEO, established timelines, service standards, and guest expectations.Coordinates closely with Culinary, Stewarding, AV, Engineering, Catering/Conference Services, and other departments to ensure event readiness, food and beverage timing, dietary accommodations, and seamless execution.Serves as a primary operational contact for the event organizer, confirms key details and timing, responds to reasonable requests, and communicates significant changes, guest concerns, or service recovery situations to Banquet leadership.Oversees food, bar, and beverage service throughout assigned functions, ensuring quality, presentation, replenishment, responsible alcohol service, course timing, buffet readiness, and established service standards are maintained.Reviews, presents, and closes banquet checks, ensuring applicable food, beverage, AV, rental, additional charges, service charges, taxes, and approved event changes are accurately documented and processed according to established procedures.Oversees event breakdown and closing procedures, including associate side work, equipment and supply storage, room resets, cleanliness, required paperwork, and preparation for upcoming events while ensuring compliance with hotel, safety, sanitation, and departmental standards.Performs additional duties and responsibilities as directed by the leadership team.QUALIFICATIONSAt least 1 year of relevant experience and/or training.Previous similar position in a up-scale hotel, or catering is preferred.Experience in dealing with the public is required, such as customer service in retail, food & beverage, hospitality, etc.Availability to work on weekends and holidays is required.Must be able to attain a valid San Diego County Food Handler certification upon hire. Evans Hotels will provide this training and is to be completed at the company’s expense.RBS certification required.Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance at all times.Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.