Banquet Captain/LINE DC

line-saguaro-careers

Washington (District of Columbia)

On-site

USD 55,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision

$300 bonus for DC Ward 1 Residents

Referral bonus + compensation

Discounted family rates

Family meals

Paid Time Off

Job summary

The LINE DC in Washington, DC seeks a dynamic Banquet Captain residing in Ward 1 to lead event service with a focus on guest experience and Team collaboration.

Autonomy is valued as you manage event setup to breakdown, coordinate with departments, and uphold LINE standards of excellence. The role requires strong communication, organization, and a passion for hospitality in a fast-paced setting.

Qualifications

High-School diploma or GED required.
Two-year hotel event or related experience preferred.
Knowledge of all food and beverage aspects of the event, company culture and history.
Work varied shifts, including weekends and holidays.
Excellent reading, writing and oral proficiency in the English Language.
Excellent organizational skills and attention to detail.
Ability to multitask; excellent communication skills.
Able to handle a large volume of guest interactions in an efficient and courteous manner.
Work well under pressure, requires being a team player.

Responsibilities

Greet every guest with a smile and maintain eye contact
Must be courteous and gracious, always maintaining a professional demeanor
Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
Offer guests an enjoyable experience that conforms to the LINE’s standards of excellence, professionalism and friendliness
Demonstrate expert understanding and knowledge of the sequence of service, following this sequence for every guest
Coordinate set up of event and ensure accuracy of set up in accordance with pre-determined packages
Ensure all furniture in event area is clean and arranged properly
Help set up and break down event equipment
Ensure that all public areas are neat and clean
Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean
Plan opening/closing assignments for serving team
Create floor plan making sure each event has a specific server
Know the menu for each function served and be able to explain the major ingredients and preparation method for each item
Read, understand and execute Event Orders to ensure safe, efficient event set up and break down
Complete prep and side work efficiently so focused attention during the event can be given fully to guest care
Greet host of event and review event order to ensure accuracy of guest expectations
Introducing host to assigned wait staff and review event order to ensure accuracy
Possess expert knowledge of all food and beverage aspects of the event
Serve food and beverages to guests, courteously and efficiently
Maintain cleanliness of event work area and equipment
Attend all pre-function meetings required to ensure events flow smoothly
Service all aspects of the banquet operation in accordance with all departmental and hotel standards
Take ownership of all service issues brought to your attention by guests
Maintain an increased awareness of safety issues throughout the hotel
Participate in scheduled departmental and administrative meetings as requested
Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
Be familiar with all safety and emergency procedures including OSHA requirements

Skills

High-School diploma

Two-year hotel event

Food & beverage knowledge

Flexible shifts

English proficiency

Organizational skills

Multitasking

Team player

Education

High-School diploma or GED

Job description

Benefits:

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Who We Are…

The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood.

The Property…

From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it’s a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door.

At The LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new.

At the LINE DC you have a unique opportunity to work in a beautiful, vibrant space deeply connected to the Adams Morgan community and to play a defining role in shaping its next chapter.

The Role…

We are seeking a dynamic Banquet Captain to join our team who also resides in the Washington DC Ward 1 Area. If hired, be prepared to receive a Ward 1 Resident Bonus of $300*. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. This is a fast-moving business, so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once.

Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is a team player and detail-oriented is a must to ensure a uniquely brilliant service experience for our guests.

A Banquet Captain is responsible for orchestrating the event experience, from set up to breakdown. Each guest that attends a private event at The LINE DC will be welcomed and acknowledged in a way that aligns with our culture of best-in-class service, and you will ensure that our standards are met and always maintained. With a combination of passion for the job and the right communication with other departments, you are responsible for making the guest experience more than memorable.

Because of the fluctuating demands of the company’s operation, it may be necessary that each employee performs a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employee is expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Essential Functions & Responsibilities

Greet every guest with a smile and maintain eye contact

Must be courteous and gracious, always maintaining a professional demeanor

Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel

Offer guests an enjoyable experience that conforms to the LINE’s standards of excellence, professionalism and friendliness

Demonstrate expert understanding and knowledge of the sequence of service, following this sequence for every guest

Coordinate set up of event and ensure accuracy of set up in accordance with pre-determined packages

Ensure all furniture in event area is clean and arranged properly

Help set up and break down event equipment

Ensure that all public areas are neat and clean

Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean

Plan opening/closing assignments for serving team

Create floor plan making sure each event has a specific server

Know the menu for each function served and be able to explain the major ingredients and preparation method for each item

Read, understand and execute Event Orders to ensure safe, efficient event set up and break down

Complete prep and side work efficiently so focused attention during the event can be given fully to guest care

Greet host of event and review event order to ensure accuracy of guest expectations

Introducing host to assigned wait staff and review event order to ensure accuracy

Possess expert knowledge of all food and beverage aspects of the event

Serve food and beverages to guests, courteously and efficiently

Maintain cleanliness of event work area and equipment

Attend all pre-function meetings required to ensure events flow smoothly

Service all aspects of the banquet operation in accordance with all departmental and hotel standards

Take ownership of all service issues brought to your attention by guests

Maintain an increased awareness of safety issues throughout the hotel

Participate in scheduled departmental and administrative meetings as requested

Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions

Be familiar with all safety and emergency procedures including OSHA requirements

Knowledge, Requirements and Skills

1. High-School diploma or GED required

Two-year hotel event or related experience preferred

Knowledge of all food and beverage aspects of the event, company culture and history

Work varied shifts, including weekends and holidays

Excellent reading, writing and oral proficiency in the English Language

Excellent organizational skills and attention to detail

Ability to multitask; excellent communication skills

Able to handle a large volume of guest interactions in an efficient and courteous manner

Work well under pressure, requires being a team player

Working Conditions/Environment

1. The noise level in the work environment is usually moderate

2. The person who has this responsibility may have to lift up to 50lbs on a daily basis

3. The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day

4. The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Our Doors Are Yours To Open…

The LINE is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Work Perks…