Housekeeping Manager

The Line and Saguaro Hotels; Los Angeles (CA); On-site; USD 68,000 - 70,000; Full time

Benefits offered by this job

401(k)

Health insurance

Training & development

Paid time off

Tuition assistance

Vision insurance

Dental insurance

Free food & snacks

Wellness resources

Job summary

The Line and Saguaro Hotels in Los Angeles is seeking a Housekeeping Supervisor to oversee housekeeping operations. Candidates should have a strong hospitality background with excellent communication skills and a collaborative spirit. The role involves maintaining cleanliness, responding to guest complaints, and supervising staff.

Offering a competitive salary between $68,000 and $70,000 per year along with comprehensive benefits, the company promotes a diverse and inclusive work environment.

Qualifications

• Must have strong communication skills and a collaborative spirit.
• Experience in hospitality preferred with a positive attitude.
• Ability to solve problems and pay attention to detail.

Responsibilities

• Supervise housekeeping staff and ensure cleanliness of rooms.
• Respond appropriately to guest complaints and ensure satisfaction.
• Conduct inspections of guest rooms and public areas regularly.
• Maintain open communication with employees and other departments.

Skills

Strong communication skills

Collaborative spirit

Problem solving abilities

Eye for detail

Education

High School diploma or GED

Three years related experience in hospitality

Tools

Microsoft Office

Opera PMS

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

About our Company

The LINE is a collection of hotels rooted in culture and built for discovery, a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep.

We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood.

From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay—it's a cultural connector. Our spaces are home to award‑winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check‑in and unfold with every curious step out the door.

At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new.

Responsibilities

• Must be courteous and gracious, always maintaining a professional demeanor.
• Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel.
• Adhere to all standards of operations, policies and procedures, manuals, memos, and verbal instructions.
• Maintain open‑door communication with employees.
• Inspect all arriving hotel rooms, public spaces, exteriors and back of house daily and make necessary adjustments.
• Notify Maintenance Department of any rooms that need to be placed out-of-order for maintenance concerns.
• Monitor housekeeping staff to ensure early room cleanliness for prompt check‑in.
• Ensure Associates are briefed on daily needs.
• Respond appropriately to guest complaints.
• Implement and enforce appropriate service recovery guidelines to ensure total guest satisfaction.
• Possess a thorough understanding of the Property Management System.
• Determine appropriate staffing levels for forecasted business and schedule employees accordingly.
• Implement process for providing employees with customer service, technical and safety training on an ongoing basis.
• Schedule and regularly conduct routine inspections of the guest rooms, corridors and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company.
• Supervise the laundry operation (and/or outsourced relationship).
• Monitor assigned departments with compliance to safety standards.
• Coordinate room availability with the Front Office Manager.
• Monitor and develop employee performance to include, but not limited to, providing supervision, conducting counseling, evaluations, setting annual goals and delivering recognition and reward.
• Ensure that current information on rates, packages and promotions is available for housekeeping knowledge.
• Anticipate low occupancy periods and coordinate blocking of rooms with Front Office Manager to maximize labor costs, deep cleaning, and maintenance of rooms.
• Establish par levels for supplies, linen, uniform, and equipment.
• Complete requisitions to replenish shortages or additional items needed for the anticipated business and balancing check book.
• Ensure that work is accurate, thorough, and to the standards of the Executive Housekeeper and the company.
• Develop action plans to correct any deficiencies.
• Ensure staff understands their job expectations before holding them accountable.
• Seek to understand the guest and internal customer and meet the needs of both the customer and the company.
• Maintain awareness of documentation needed and retained in employee files.
• Be familiar with all safety and emergency procedures including OSHA requirements.
• Attend relevant meetings.

Core Competencies

• High School diploma or general education degree (GED).
• Three (3) years related experience in hospitality or service industry preferred.
• Strong communication skills.
• Collaborative spirit.
• Ethical Conduct.
• Computer Proficiency: Microsoft Office, Opera PMS.
• Positive Attitude.
• Eye for Detail.
• Problem solving abilities.

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience. We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation or any other protected characteristic as established by law.

Pay: $68,000.00 – $70,000.00 per year.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.