Banquet Captain: Lead Stellar Event Service

Mainsail Lodging & Development; Spartanburg (SC); On-site; USD 42,000 - 65,000; Full time

Job summary

Spartanburg Marriott is seeking a Banquet Captain to supervise and coordinate banquet events, ensuring a seamless guest experience. This role requires strong leadership, attention to detail, and the ability to manage a team of banquet servers and support staff while upholding hotel standards.

You will oversee setup, service, and breakdown per BEOs, coordinate with culinary and beverage teams, conduct pre-shift meetings, mentor staff, and address issues promptly.

Qualifications

• Experience supervising banquet staff and coordinating events.
• Strong leadership and communication skills.
• Attention to detail and high hospitality standards.

Responsibilities

• Oversee the setup, service, and breakdown of banquet events, ensuring compliance with banquet event orders (BEOs).
• Ensure tables, chairs, linens, table settings, buffets, and decorations are properly arranged according to event specifications.
• Coordinate with culinary and beverage teams to ensure timely food and drink service.
• Supervise and direct banquet servers, bartenders, and support staff, providing clear instructions and expectations.
• Conduct pre-shift meetings to review event details, assignments, and service standards.
• Train and mentor staff to uphold high levels of hospitality and professionalism.
• Address any performance or guest service issues promptly and professionally.
• Serve as the primary point of contact for event hosts, ensuring their needs and requests are met.
• Maintain a strong floor presence during events to oversee service and assist as needed.
• Handle guest inquiries, special requests, or concerns with professionalism and efficiency.
• Ensure all guests receive prompt and courteous service throughout the event.
• Review BEOs to confirm event details and communicate updates to the team.
• Maintain inventory of banquet supplies and request replenishments as needed.
• Assist in scheduling and assigning shifts for banquet staff.
• Work closely with the Banquet Manager and Sales/Catering teams to ensure flawless event execution.
• Assist with other related tasks as reasonably assigned by management.

Job description

Spartanburg Marriott is seeking a Banquet Captain to supervise and coordinate banquet events, ensuring a seamless guest experience. This role requires strong leadership, attention to detail, and the ability to manage a team of banquet servers and support staff while upholding hotel standards.

You will oversee setup, service, and breakdown per BEOs, coordinate with culinary and beverage teams, conduct pre-shift meetings, mentor staff, and address issues promptly.