Banquet Captain l Holiday Inn Wilsonville

PM Hotel Group; Wilsonville (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Banquet Captain to lead and supervise banquet staff in delivering exceptional service. This role involves ensuring that events run seamlessly, managing staff schedules, and maintaining high standards of cleanliness and professionalism. The ideal candidate will possess strong supervisory experience, excellent communication skills, and a commitment to customer satisfaction. Join a dynamic team focused on creating memorable guest experiences and enjoy a rewarding career in hospitality. If you thrive in a fast-paced environment and have a passion for service, this opportunity is perfect for you.

Qualifications

• Prior supervisory or management experience in hospitality food and beverage is required.
• Ability to communicate effectively with guests and team members.

Responsibilities

• Supervise banquet staff and ensure all events run smoothly.
• Coordinate with staff for set-ups and changes for all functions.
• Inspect banquet areas and ensure cleanliness and order.

Skills

Supervisory Experience

Communication Skills

Teamwork

Customer Service

Cash Handling

Job description

Banquet Captain | Holiday Inn Wilsonville

Job Category: Food & Beverage

Requisition Number: BANQU016263

Posted: April 14, 2025

Employment Type: Full-Time

Location: Holiday Inn Wilsonville
25425 SW 95th Avenue
Wilsonville, OR 97070, USA

Rate: $19 USD per hour

All candidates must have prior supervisor or management experience in hospitality food and beverage. Previous experience as a Banquet Captain or Hotel Restaurant Manager is a plus.

Job Summary

Supervise banquet staff in the completion of assigned functions and set-up, as well as oversee the service and break-down functions in a safe manner.

Summary of Essential Job Functions

• Partner with the F&B Manager to ensure all events run smoothly.
• Attend Sales meetings as needed.
• Check server and house-person Banquet Event Orders to ensure that all information is accurate.
• Check room set-up to ensure that Banquet Event Order directions are completely followed.
• Ensure that all public areas are neat and clean.
• Make contact with group representatives and explain how to make contact if needed throughout the function.
• Communicate all Banquet Event Order changes to catering or convention services office and affected departments.
• Coordinate with banquet staff set-ups, changes, and time schedules for all functions.
• Verify staffing levels for the next day's functions and adjust schedules accordingly.
• Operate as a banquet server when needed; setting up, greeting and serving the guest, and breaking down the function.
• Inspect banquet areas at the end of the function to ensure all equipment is returned to its proper area and all areas are clean.
• Post all banquet checks at the end of the day and turn in to night audit.
• Abide by all state, federal, and corporate requirements pertaining to serving alcoholic beverages.
• Oversee staff to ensure that proper liquor controls are in use.
• Oversee any cash handling staff to ensure adherence to PM Hotel Group’s cash handling policies and procedures.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Abilities Required

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Ability to communicate well with guests.
• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.

Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance.

Safety & Security

The safety and security of our guests and associates is of utmost importance. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities