Banquet Captain — Guest Experience Leader

Rich Products Corporation; Buffalo (NY); On-site; USD 33,000 - 39,000; Part time

Benefits offered by this job

Competitive compensation

Paid time off

Parental leave

Family planning support

Associate resource groups

Volunteering & community impact

Holiday gatherings

In-house taste tests

Job summary

Rich Entertainment Group (REG) seeks a part-time Captain to provide excellent guest service at on-site and off-site events in Buffalo, NY. You will know the menu to describe offerings and help supervise servers and bartenders under the Manager on Duty.

Requires a High School Diploma or GED and at least 2 years of banquet experience; shifts are nights/weekends, with up to 50 lbs lifting. Rich’s offers benefits and a family-friendly culture.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years experience as a banquet server and bartender with an established banquet facility.
• Ability to work various shifts primarily nights/weekends.
• Able to stand for extended periods of time and lift up to 50 lbs.
• Leadership experience preferred.
• Able to multi task in a fast paced environment.

Responsibilities

• Provide excellent service to all Rich's guests.
• Knowledge of the menu, in order to provide proper descriptions to guests.
• Oversee all servers/bartenders and assist the Manager on Duty with delegating job assignments.
• Assist with training new servers/bartenders on proper procedures and customer service standards.
• Oversee and assist with setup and break down of tables, chairs, linen, china, silverware and glassware; clean and polish silverware/glassware.
• Responsible for the closing of events and final walk through.
• Appropriately fulfill customer requests during an event.
• Maintain exemplary food handling, safety and operation practices.
• Ability to carry trays of food or beverages.
• Load, and unload catering trucks and vans for off-premise events.
• Proper communication and a timely response for availability and scheduling.

Skills

Customer service

Menu knowledge

Team leadership

Flexibility

Lift up to 50 lbs

Education

High School Diploma or GED

Job description

Rich Entertainment Group (REG) seeks a part-time Captain to provide excellent guest service at on-site and off-site events in Buffalo, NY. You will know the menu to describe offerings and help supervise servers and bartenders under the Manager on Duty.

Requires a High School Diploma or GED and at least 2 years of banquet experience; shifts are nights/weekends, with up to 50 lbs lifting. Rich’s offers benefits and a family-friendly culture.