Banquet Captain - Embassy Suites Denver Downtown

Sage Restaurant Group; Denver (CO); On-site; USD 35,000 - 55,000; Full time

Job summary

An exciting opportunity awaits at a vibrant hotel in downtown Denver! As a Banquet Captain, you will play a pivotal role in delivering exceptional dining experiences. Your responsibilities will include setting up and maintaining buffet stations, assisting guests, and ensuring that all food items are served properly. Join a dedicated team that values learning and development, and enjoy the perks of working in a dynamic hospitality environment. If you have a passion for service and thrive in a fast-paced setting, this position is perfect for you. Embrace the chance to grow your career in the heart of Denver's lively scene!

Benefits

Free On-Site Parking

Complimentary Employee Meals

401(k) with Employer Matching

Hotel Discounts

Employee Recognition Events/Prizes

Health Savings and Flexible Spending Accounts

Basic Life and AD&D Insurance

Paid Time off for Vacation, Sick Time, and Holidays

Employee Assistance Program

Opportunities for Career Growth and Development

Qualifications

• 1-2 years experience in a related position required.
• Basic knowledge of customer service and food service operations.

Responsibilities

• Set up, maintain, and break down buffets for meals.
• Assist guests and ensure proper food service.

Skills

Customer Service Principles

Food Service Function

Restaurant Operations

Education

High School Education or Equivalent

Job description

Banquet Captain - Embassy Suites Denver Downtown, Denver, Colorado

The Embassy Suites by Hilton Denver Downtown and Convention Center is looking for a Banquet Captain. Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality!

This Embassy Suites by Hilton is a gateway to Denver's lively downtown scene. Boasting a contemporary convention venue, our Silver LEED-certified hotel is within walking distance of the best attractions in the downtown area.

The team at the Embassy Suites by Hilton Denver Downtown looks forward to sharing their experiences with you and can offer you an environment focused on learning and development.

Job Overview

Set-up, maintain and break down buffet for breakfast, lunch and/or dinner in a safe, accident-free manner. Assist the guests as needed to ensure that all foods are properly served.

Responsibilities

1. Read BEO and know how to complete a set-up.
2. Set tables in assigned area correctly and uniformly.
3. Keep station neat and clean while servicing guests per established policies and procedures.
4. Able to work flexible shifts to consist of mornings, afternoons, evenings, weekends, and holidays.
5. Use proper in-room clearing and tray jacks.
6. Break down buffets or other special food service tables and equipment.
7. Assist Banquet Captain in setting up/breaking down buffet or other special food service tables and equipment.
8. Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
9. Keep kitchen area & all storage areas clean according to policies set forth by management.
10. Clearly and timely communicate needs and concerns to Banquet Captain and/or Manager/Director.
11. Complete all set-up and closing duties.
12. Maintain buffet table throughout the day, ensuring all food items and utensils are out on time.
13. Assist guests; help serve as needed and respond to questions using suggestive selling techniques.
14. Clean off buffet table including putting all utensils, food, and other items back in the appropriate place in the kitchen.
15. Polish up mirrored bus pans and coffee urn on a daily basis and put back in dry storage. Perform side work duties as needed.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

One to two years in a related position with this company or other organization(s).

Knowledge/Skills

Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Lifting trays, dish racks, glass racks, etc. 20 -40 lbs.
2. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.
3. Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.
4. Bending/kneeling: Ability to bend to lower level cabinets and lift trays.
5. Mobility: Maneuver in narrow areas and between seated guests. Continuous standing required to service guest functions; 100% of the time scheduled. Climbing approximately 12 steps 20% of 8 hours.
6. No driving required.
7. Must have moderate comprehension and literacy to read use records and all special requests.
8. Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate.
9. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
10. Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.

Benefits

• Free On-Site Parking
• Complimentary Employee Meals
• 401(k) with Employer Matching
• Hotel Discounts (Both Hilton & Sage Portfolio)
• Employee Recognition Events/Prizes
• Health Savings and Flexible Spending Accounts
• Basic Life and AD&D Insurance
• Paid Time off for Vacation, Sick Time, and Holidays
• Employee Assistance Program
• Opportunities for Career Growth and Development