Banquet Captain - Embassy Suites Denver Downtown

Sage Hospitality Group; Denver (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team at a contemporary hotel that values creativity and passion in hospitality! This role offers an exciting opportunity to work in a dynamic environment, serving guests and ensuring unforgettable experiences. With a focus on learning and development, you will play a key role in maintaining high service standards while engaging with a diverse clientele. The position involves setting up and breaking down buffets, assisting guests, and collaborating with team members to create a welcoming atmosphere. If you are ready to embark on a rewarding career adventure in the heart of Denver, we invite you to apply today!

Benefits

Medical, Dental, & Vision Insurance

Free On-Site Parking

Complimentary Employee Meals

401(k) with Employer Matching

Hotel Discounts

Employee Recognition Events

Health Savings Accounts

Paid Time Off

Employee Assistance Program

Opportunities for Career Growth

Qualifications

• 1-2 years experience in a related position required.
• Basic knowledge of customer service and food service operations needed.

Responsibilities

• Set up and maintain buffet for meals in a safe manner.
• Assist guests and ensure proper food service.
• Communicate needs to management clearly and timely.

Skills

Customer Service Principles

Food Service Function

Restaurant Operations

Manual Coordination

Multi-tasking

Attention to Detail

Education

High School Education or Equivalent

Job description

Why us?

The Embassy Suites by Hilton Denver Downtown and Convention Center is a place that will inspire and challenge you. Let us show you the joys of working in hospitality!

Un-conventional (Location and Look)

Approachable (Upscale Unexpected Service)

Down to Earth (LEED and ELP Certified for sustainability efforts)

Truly Colorado (Our Vibe)

This Embassy Suites by Hilton is a gateway to Denver's lively downtown scene. Boasting a contemporary convention venue, our Silver LEED-certified hotel is within walking distance of the best attractions in the downtown area.

The team at the Embassy Suites by Hilton Denver Downtown looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and be a part of our unconventional, approachable, down to earth team!

Submit your resume and application today!

Sage Values & Culture: At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Job Overview

Set-up, maintain and break down buffet for breakfast, lunch and/or dinner in a safe, accident-free manner. Assist the guests as needed to ensure that all foods are properly served.

Responsibilities

• Read BEO and know how to complete a set-up.
• Set tables in assigned area correctly and uniformly.
• Keep station neat and clean while servicing guests per established policies and procedures.
• Able to work flexible shifts including mornings, afternoons, evenings, weekends, and holidays.
• Use proper in-room clearing and tray jacks.
• Break down buffets or other special food service tables and equipment.
• Assist Banquet Captain in setting up/breaking down buffet or other special food service tables and equipment.
• Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
• Keep kitchen area & all storage areas clean according to policies set forth by management.
• Clearly and timely communicate needs and concerns to Banquet Captain and/or Manager/Director.
• Complete all set-up and closing duties, including setting up tables according to procedures with table cloth, skirting, food, and utensils.
• Maintain buffet table throughout the day, ensuring all food items and utensils are out on time and inform manager or hostess of any additional items needed on the table.
• Assist guests; help serve as needed and respond to questions using suggestive selling techniques.
• Clean off buffet table including putting all utensils, food, and other items back in the appropriate place in the kitchen.
• Polish up mirrored bus pans and coffee urn on a daily basis and put back in dry storage. Perform sidework duties as needed.

Qualifications

Education/Formal Training: High school education or equivalent.

Experience: One to two years in a related position with this company or other organization(s).

Knowledge/Skills:

• Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.
• Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Bending/kneeling: Ability to bend to lower level cabinets and lift trays.
• Mobility: Maneuver in narrow areas and between seated guests. Continuous standing required to service guest functions; 100% of the time scheduled. Climbing approximately 12 steps 20% of 8 hours.
• No driving required.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.

Environment: Physically strenuous: prolonged standing, walking, lifting, and carrying throughout entire shift in a 95% indoor environment. Going in the freezer temperatures can be -10 degrees.

Benefits

• Medical, Dental, & Vision Insurance
• Free On-Site Parking
• Complimentary Employee Meals
• 401(k) with Employer Matching
• Hotel Discounts (Both Hilton & Sage Portfolio)
• Employee Recognition Events/Prizes
• Health Savings and Flexible Spending Accounts
• Basic Life and AD&D Insurance
• Paid Time off for Vacation, Sick Time, and Holidays
• Employee Assistance Program
• Opportunities for Career Growth and Development
• Sage Restaurant Concepts 25% Discount
• Sage Saving Spot