Banquet Captain (AT&T Discovery District)

Legends; Dallas, Northern (TX, KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Legends Global is seeking a Banquet Captain to oversee banquet events, ensuring exceptional guest service, smooth operations, and strong team performance. This role serves as the primary client contact on-site and leads staff before, during, and after events.

Responsibilities include reviewing BEOs with the Executive Chef and Banquet Manager, performing pre-event inspections, and ensuring clean setups and inviting ambiance.

Qualifications

• Must communicate effectively in English, both verbally and in writing.
• Experience in fast-paced, team-oriented environments is essential.
• Bilingual abilities (English/Spanish) are a plus.

Responsibilities

• Oversee banquet events to ensure excellent guest service and smooth operations.
• Serve as main on-site client liaison and lead banquet staff before, during, and after events.
• Review BEOs with Executive Chef and Banquet Manager prior to events.
• Conduct pre-event inspections of function space and ensure proper setup and ambiance.
• Lead pre-shift lineup, assign tasks, and communicate service expectations.
• Address guest concerns promptly and maintain high service standards.

Skills

Effective communication

Team leadership

Organizational skills

Multitasking

Attention to detail

Bilingual English/Spanish

Education

High school diploma or equivalent

Banquet experience (1 year)

Supervisory experience preferred

Job description

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.

Sound like a winning formula for you? Join us!

THE ROLE

The Banquet Captain is responsible for overseeing banquet events to ensure excellent guest service, smooth operations, and high team performance. This role acts as the main point of contact for the client on-site and leads the banquet staff before, during, and after the event.

Essential Duties and Responsibilities

• Review Banquet Event Orders (BEOs) with the Executive Chef and Banquet Manager prior to each event to confirm menu details, timing, special requests, and staffing needs.
• Conduct pre-event inspections of function space to ensure cleanliness, proper setup, and ambiance.
• Meet with the client before the event to confirm the itinerary and review any last-minute adjustments.
• Lead the pre-shift lineup: assign tasks, inspect uniforms, review menu details, and communicate service expectations.
• Supervise banquet servers throughout the event, ensuring high-quality service delivery.
• Anticipate guest needs, promptly respond to requests, and maintain a visible presence during events.
• Monitor food presentation, garnishes, and adherence to event specifications.
• Enforce responsible alcohol service in accordance with company policies.
• Address guest concerns or service issues promptly and professionally.
• Complete event closing duties, including Captain’s Reports detailing operations and client feedback.
• Ensure staff complete all side-work and closing responsibilities before signing out.
• Provide feedback on staff performance and communicate any disciplinary concerns to the Manager.
• Maintain cleanliness and organization in both front-of-house and back-of-house areas during events.
• Foster a positive and productive work environment that supports teamwork and excellent service.
• Notify management when supplies (e.g., condiments, beverages) are running low if applicable.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school graduate or equivalent.
• One year's experience as a banquet server or banquet Captain.
• Previous Supervisory experience preferred.

Skills and Abilities

• Must be able to communicate effectively, both verbal and written, in English.
• Must be able to make quick and decisions.
• Excellent organizational, planning, communication, and interpersonal skills.
• Ability to function in a fast-paced, team-oriented environment.
• Fosters a cooperative and harmonious working climate conducive to maximum employee morale and productivity.
• Communicates efficiently and effectively, and effectively solves problems.
• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to work under minimal supervision.
• Must have professional attitude and appearance.
• Communicates efficiently and effectively.
• (Bilingual – English/Spanish – a plus)

WORKING CONDITIONS Location: On Site, AT&T Discovery District

PHYSICAL DEMANDS

• Substantial standing, walking, and pushing and or pulling of equipment.
• Must be able to lift 50 lbs.
• Performing work through repetitive eye/hand coordination.
• Noise level in the work environment is usually moderate.
• Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legend Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.