Banquet Captain | Art Ovation Hotel Sarasota

Shaner Group; Sarasota (FL); On-site; USD 50,000 - 60,000; Full time

Job summary

Shaner Group is seeking a Banquet Captain to oversee banquet operations and uphold safety, quality, and service standards in our facilities. You will train staff, enforce procedures, and address guest issues with a focus on delivering exceptional experiences.

The role requires supervisory experience, reading safety procedures, and strong communication skills with guests and colleagues. Qualifications include a high school diploma and ServSafe/TIPS training.

Qualifications

• Experience in hotel banquet operations and supervision.
• Ability to read safety rules, operating and maintenance instructions, and procedures.
• Strong communication with guests, management, and co-workers.
• High school diploma or equivalent; some college preferred.
• ServSafe or food safety training completed.
• Alcohol awareness training such as TIPS.
• Ability to write routine reports and correspondence.
• Ability to perform math calculations and use measurement tools.
• Knowledge of local activities and attractions for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensures compliance with and completion of all daily operational procedures by the Banquet Department.
• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
• Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
• Responsible for responding and handling all guest related issues pertaining to the department.
• Ensures communication with Director of Banquets & staff.
• Other duties as assigned.
• The Banquet Captain assists in all aspects of the department and must also direct, implement and maintain a service philosophy which serves as a guide for staff while emphasizing quality customer service.

Skills

Banquet operations

Supervisory experience

Reading comprehension

Guest and staff communication

Math and measurement

Report writing

Local knowledge

Education

High school diploma or equivalent

ServSafe or food safety training

TIPS alcohol awareness training

Job description

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Ensures compliance with and completion of all daily operational procedures by the Banquet Department.
• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
• Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
• Responsible for responding and handling all guest related issues pertaining to the department.
• Ensures communication with Director of Banquets & staff.
• Other duties as assigned.

The Banquet Captain assists in all aspects of the department and must also direct, implement and maintain a service philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. Responsibilities may include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.

Qualifications

• Minimum of one year of experience in hotel banquet operations; prior supervisory experience preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• ServSafe and/or food safety training.
• Alcohol awareness training (such as TIPS).
• Ability to write routine reports and correspondence.
• Ability to accurately compute mathematical calculations and use required measurement tools.
• Knowledge of local activities and attractions appropriate for clientele.