Banquet Captain

Hyatt; Tulsa (OK); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Paid training

Vision insurance

Job summary

Hyatt in Tulsa, OK is seeking a skilled Banquet Captain to supervise setup, service, and breakdown of all banquet events. The role requires guiding staff, ensuring hotel standards, and coordinating with Sales/Catering to deliver seamless functions.

This is a full-time, tipped position with a flexible schedule that includes nights and weekends. Candidates should have banquet service experience and strong leadership, communication, and problem-solving abilities.

Qualifications

• Previous banquet service experience required.
• Must be able to convey information clearly.
• Must work well in stressful, high‑pressure situations.
• Must maintain composure and objectivity.
• Must have initiative and anticipate needs before they arise.
• Must be able to read and interpret Banquet Event Orders.

Responsibilities

• Supervise setup and breakdown of assigned banquet functions.
• Assist with the service of functions as required.
• Act as liaison between Sales/Catering Manager and in-house contact.
• Respond to guests' problems and complaints; report to Banquet Manager.
• Assist in creating Banquet Work Schedule and wage reports.
• Maintain sanitation and proper storage of equipment; ensure safety compliance.
• Monitor all function operations for quality and efficiency.
• Ensure knowledge of banquet menus and hotel services.

Skills

Banquet service

Supervisory experience

Communication

Stress tolerance

Initiative

Listening skills

Arithmetic skills

Education

Alcohol Awareness Certification

Job description

Description

The Banquet Captain is responsible for supervising and assisting with the set up, service, and clean up of all assigned banquet functions. Must be able to work a flexible schedule including nights and weekends.

This is a tipped position.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Education & Experience

• Previous banquet service experience required for this position.
• Previous supervisory responsibility preferred.
• Alcohol Awareness Certification (must comply with State regulations)
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Requirements

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable to position to include Alcohol Awareness, Food Handlers, Safety, etc.
• Maintain friendly and warm demeanor at all times.
• Inspect the set-up of meeting and banquet functions, checking them against the Banquet Event Order.
• Supervise and assist with the set-up of assigned catered functions, ensuring that the hotel's standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins.
• Act as the liaison between Sales/Catering Manager and the in-house meeting or banquet contact.
• Respond to guests’ problems, complaints and accidents. Communicate problems/issues to the Banquet Manager, Banquet Supervisor, or Food and Beverage Manager.
• Assist Banquet Manager/Supervisor/F&B Manager with the creation of the Banquet Work Schedule and completion of Banquet Wage Progress Reports.
• Assist in service of functions as required.
• Assist in banquet set-up as required.
• Requisition liquor for all banquet bars and maintain proper control over banquet beverage service.
• Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.
• Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization throughout the department.
• Follow all state liquor laws.
• Be familiar with banquet menus and prices.
• Know hotel services and facilities.
• Enforce all hotel policies and safety rules.
• Be familiar with fire exit and fire extinguisher locations, and know how to operate.
• Supervise Banquet staff as directed by Banquet Manager/Banquet Supervisor/F&B Manager.
• Be familiar with and enforce all Standard Operating Procedures for the Banquet department.
• Hold pre-function meetings, and check staffing and menus prior to events.
• Make sure all required equipment is available for event.
• Give job tasks to servers and assign stations.
• Supervise service of station or room.
• Prepare banquet checks and obtain signatures from guest contact.
• Monitor ongoing functions throughout assigned shift.
• Assist servers throughout function.
• Supervise clean-up.
• Verify servers’ paperwork when event is complete.
• Assist the Banquet Manager/Supervisor/F&B Manager with the hiring and training of Banquet staff.
• Assist audio/visual company, as necessary.
• Correct hazards and notify management.
• Perform other tasks/jobs as assigned by Food and Beverage Manager.
• Attend meetings as required by management.
• Cross train as necessary for assistance as supervisor.
• Submit order of all supplies (candles, note pads, pens, uniforms) to Food and Beverage Manager for approval and maintain inventory levels.
• Handle items for "Lost and Found" according to the standards.
• Other duties as required.