Banquet Captain

Snoqualmie Casino & Hotel; Snoqualmie (WA); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Full medical/dental/vision coverage

Generous PTO

Free meals & parking

Tuition reimbursement & cert programs

Job summary

Snoqualmie Casino & Hotel is seeking a Banquet Captain to oversee day-of execution of banquet functions, coordinate setup, timing, and service flow to ensure a flawless guest experience. You will lead banquet servers, assign sections, communicate priorities, and support real-time service recovery while upholding high service standards.

Requirements include three years in Food and Beverage with two in banquet or event planning, familiarity with hospitality or casino environments, and at least six

Qualifications

• Three (3) years of experience in Food and Beverage, with two (2) years of banquet or event planning.
• Familiarity with the casino, gaming, or hospitality industry preferred.
• Six (6) months of experience in a lead or supervisory position preferred.

Responsibilities

• Event Operations: Lead the on-site coordination and support of events, ensuring timing, setup, service flow and guest experience stay on track for on-property and off-site functions.
• BEO Review: Review and proof BEOs and menus for dates/times, guest counts, pricing, and service details; deliver updates to service teams.
• Floor Leadership: Serve as on-floor lead for banquet events by assigning sections and guiding staff to maintain guest-focused service.
• Service Execution & Continuous Improvement: Champion guest-first service standards from pre-shift through breakdown; resolve issues in real time and provide post-event feedback.
• Operational Compliance & Inventory Management: Maintain internal processes, inventory tracking, and auditing controls; ensure supplies and equipment are event-ready.
• External Partner Coordination: Communicate professionally with vendors and partners to support smooth event execution.
• Collateral Coordination: Coordinate event and property collateral across teams to ensure accuracy and brand alignment.
• Other Duties as Assigned: Support operations and event success as needed.

Skills

Microsoft Office Proficiency

Event Planning & Execution

Guest Service Skills

Job description

Description

Pay Rate: $25.56/hr. - $26.83/hr (Depending on experience)
Shift: Varies; weekends required

Position Type: Full-time, non-exempt

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: Starting salary range of $25.56/hr. - $26.83/hr, depending on experience, with opportunities for annual performance-based increases.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

The Banquet Captain oversees the day-of execution of banquet functions, coordinating setup, timing, and service flow to deliver a smooth, enjoyable guest experience. They lead banquet servers for events by assigning sections, communicating priorities, and supporting real-time service recovery while maintaining high service standards.

SUPERVISORY SCOPE

• None

ESSENTIAL DUTIES / RESPONSIBILITIES

• Event Operations: Lead the on-site coordination and support of events, serving as the day-of point of contact to keep timing, setup, service flow, and guest experience on track for both on-property and off-site functions.
• BEO Review: Review and proof BEOs and menus to confirm dates/times, guest counts, pricing, and service details are correct. Deliver updates to service teams and escal…
• Floor Leadership: Serve as the on-floor lead for banquet events by assigning sections, coordinating pacing/expo, setting priorities, and assisting with training, modeling exceptional guest-focused service by example.
• Service Execution & Continuous Improvement: Champion guest-first service standards during events, support execution from pre-shift through breakdown, resolve issues in real time, and provide post-event feedback to improve processes.
• Operational Compliance & Inventory Management: Maintain and oversee established internal processes, inventory tracking, and auditing controls. Help ensure supplies, equipment, and controlled items are properly accounted for and event-ready.
• External Partner Coordination: Promote professional, timely communication with vendors and external partners to support smooth event execution.
• Collateral Coordination: Partner cross-functionally to coordinate and distribute event and property collateral, ensuring materials are accurate, brand-aligned, and available when needed.
• Other Duties as Assigned: Perform additional responsibilities as needed to support operations and event success.

Requirements

Education and Experience

• Three (3) years of experience in Food and Beverage, with two (2) years of banquet or event planning.
• Familiarity with the casino, gaming, or hospitality industry, with a strong understanding of typical products, services, and customer demographics preferred.
• Six (6) months of experience in a lead or supervisory position preferred.

Skills and Abilities

• Microsoft Office Suite Proficiency: Working proficiency in Microsoft Word, Excel, Outlook, and other Office applications to support event documentation, communication, reporting, and day-to-day administrative needs.
• Event Planning & Execution Experience: Experience coordinating event details from pre-planning through day-of execution.
• Guest Service & Relationship Skills: Strong guest service and interpersonal skills, with the ability to communicate professionally, anticipate needs, and respond quickly to concerns to maintain an elevated guest experience.

Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.