Banquet Captain

University of California - Los Angeles (UCLA); Los Angeles (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

UCLA Catering is seeking a Banquet Captain to lead event teams and supervise all aspects of served events at UCLA facilities. The role emphasizes superior customer service while following food safety and sanitation guidelines, with additional support for alcoholic beverage service when needed.

The position requires strong interpersonal and communication skills, the ability to manage multiple tasks under tight deadlines, and demonstrated leadership in a fast-paced, high-volume environment.

Qualifications

• Highly developed interpersonal communication skills with diverse populations (Required)
• Excellent verbal and written communication with diverse populations (Required)
• Ability to manage a large volume of diverse tasks efficiently and meet deadlines (Required)
• Excellent guest, team, and manager interaction in a high-volume setting (Required)
• Experience supervising staff and motivating teams (Required)
• Control costs and inventory (food, labor, supplies) (Required)
• Proficiency with standard business software and hospitality systems (Required)
• Strong business English writing for schedules, memos, and evaluations (Required)
• Knowledge of safety and sanitation in food service (Required)
• Knowledge of alcoholic beverages (Preferred)
• Familiarity with catering styles (Preferred)
• Familiarity with university payroll and policies (Preferred)

Skills

Interpersonal communication

Verbal & written communication

Productivity

Guest interaction

Staff supervision

Cost control

Office & hospitality software

Business English writing

Safety knowledge

Alcohol knowledge

Catering styles

Policies & time reporting

Education

TIPS California RBS Certification (Preferred)

Tools

Microsoft Office

Food service software

Hospitality sales software

Job description

Department Summary

UCLA Catering provides catering services at the Luskin Conference Center, Housing & Hospitality meeting and event spaces, and locations around the greater UCLA campus. The department produces over 15,000 events a year. Available services range in size and scope from the UCLA Coffee Service to large-scale, VIP gala events.

Position Summary

The Banquet Captain provides team leadership and supervision for all aspects of served events while overseeing the successful execution of the assigned events. The incumbent maintains a high level of customer service while adhering to all food handling and sanitation guidelines. The Banquet Captain also supports the bar manager with alcoholic beverage service.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• Highly developed interpersonal communication skills including political acumen, social perceptiveness, and the ability to engage with diverse populations in a respectful and culturally responsive manner (Required)
• Excellent verbal and written communication skills to effectively communicate with diverse populations with competing priorities (Required)
• Skill in maintaining a high productivity standard within a broad scope of responsibility despite frequent interruptions, changing priorities, changes in workload, and competing requirements. Ability to complete a large volume of diverse tasks efficiently, meeting established deadlines (Required)
• Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and friendly and professional demeanor (Required)
• Demonstrated skill in supervising staff including delegating work to accomplish departmental goals and objectives efficiently and effectively, while motivating individuals to work together as a team (Required)
• Skill in controlling costs and inventory, including food, labor, non-food supplies, and other items related to the operation of a catering department (Required)
• Proficient skill using standard business software (e.g. Microsoft Office Suite), food service applications and software, and hospitality sales software (Required)
• Skill in writing grammatically correct business English, such as schedules, memos, performance evaluations, and other routine correspondence (Required)
• Working knowledge of safety and sanitation rules and procedures for food service facilities (Required)
• Working knowledge of alcoholic beverages, including beer, wine, and spirits (Preferred)
• Knowledge of various catering service styles, such as French, Continental, Buffet, BBQ, etc. (Preferred)
• Working knowledge of University and departmental policies and procedures related to time reporting, payroll, and personnel (Preferred)

Education, Licenses, Certifications & Personal Affiliations

• TIPS California Responsible Beverage Server (RBS) Certification (Preferred)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
• Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.
• Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.
• Must be available to work varying schedules, including evenings, weekends, and holidays based on departmental needs (Required)
• Drive University vehicles, such as electric carts, for events, site inspections, etc. (Required)
• Must be at least 21 years of age or older (Required)
• Must carry a University cell phone (Required)

Schedule

Variable

Union/Policy Covered

99-Policy Covered

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Events%20Specialist%202%20(MI-DPT319400-JC006291-PD168551)