Banquet Captain

The Manchester; Lexington (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

The Manchester is seeking a Banquet Captain to lead event staff and ensure outstanding guest service during events. Responsibilities include effective communication with staff and clients, overseeing event execution, and maintaining a motivating atmosphere. Ideal candidates should possess strong leadership skills and a commitment to customer satisfaction.

Qualifications

• Strong communication skills; must speak, read, and understand English.
• Maintain a clean and professional appearance.
• Pass a background check.

Responsibilities

• Lead event staff during events in lieu of the Event Manager.
• Ensure Banquet Servers and Bartenders operate efficiently while providing guest-focused service.
• Manage the execution of on-site events with details and communication.

Skills

Communication

Leadership

Customer Service

Job description

Kentucky poet Wendell Berry once said of his home soil, “What I stand for is
what I stand on.” The Manchester follows suit — a handsome monument built to Lexington, Kentucky’s unbridled enthusiasm, warm Southern light, and full-galloped feeling.

General Purpose: The Banquet Captain leads the event staff during events in lieu of the Event Manager, ensuring that Banquet Servers and Bartenders can operate efficiently while providing exceptional guest-focused service.

Specific Responsibilities:

• Meet client needs and exceed client expectations to execute each event successfully.
• Create a positive and motivated atmosphere for teammates.
• Provide leadership support to banquets and catering teams.
• Develop and maintain good working relationships with guests, groups, and teammates from other departments.
• Communicate verbally and in writing with the Banquet Manager and Kitchen team to secure all details/tools necessary to execute events. Assist with maintaining communication lines between B&C and hotel/restaurant/etc.
• Know and understand procedures, terminology, and techniques used in the B&C department.
• Demonstrate knowledge of ingredients of all food and beverage items served and available for a function.
• Manage the execution of on-site events in cooperation with event staff per directions of the Banquet Manager and according to standards in the B&C Standards & Tools manual.
• Oversee set-up/tear-down details and processes.
• Interact with the on-site contact and assist with impromptu requests; confidently answer client questions and solve client problems.
• Confidently answer staff questions, resolve issues during events, and remain calm in chaotic situations.
• Monitor staffing and scheduling, making adjustments to minimize expenses while ensuring an exceptional event.
• Perform any task related to the execution and running of events, including filling in for event servers as necessary.
• Complete a walk-through after every event.
• Complete end-of-event paperwork, including, but not limited to, accounting, inventory, payroll report, etc.
• Summarize the event in the Banquet Captain Log with a concise written report of event details.
• Know and speak knowledgeably about products, features, and services offered by hotels and restaurants.
• Provide excellent customer service to all hotel and restaurant guests, not just those attending the event.
• Report to work on time and be ready for scheduled shifts.

Qualifications:

• Strong communication skills; must be able to speak, read, and understand English.
• Maintain a clean and professional appearance.
• Pass a background check.

Physical Requirements:

• Ability to carry a full-service tray comfortably.
• Ability to stand and walk for long periods.
• Ability to lift at least 50 pounds.

The Manchester Hotel is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm