Banquet Captain

The Observatory Sun Valley, A Viceroy Resort; Ketchum (ID); On-site; USD 42,000 - 60,000; Full time

Job summary

Viceroy Hotels in Sun Valley, Idaho, is seeking a Banquet Captain/Supervisor to oversee setup, service and cleanup of all banquet functions. You will report to the Banquet Manager and coordinate with Sales/Catering for smooth events.

The role requires supervisory experience, strong communication, and the ability to multitask in a fast-paced hospitality environment, including mornings, evenings, weekends, and holidays.

Qualifications

• High School diploma or equivalent is preferred or experience in a related field.
• College coursework in related field is helpful.
• Previous supervisory responsibility is preferred.
• Ability to stand during the entire shift and lift/move objects as needed.

Responsibilities

• Supervise and assist with the setup, service and cleanup of banquet functions.
• Act as liaison between Sales/Catering Manager and the in-house meeting or banquet contact.
• Respond to guest needs in a timely manner and communicate issues to management.
• Assist in creating banquet work schedules and wage progress reports.
• Assist in service of functions and supervise banquet staff as directed.
• Prepare banquet checks and obtain signatures; manage staffing and menus pre-function.
• Assist in setup of audio/visual and oversee cleanup and storage of equipment.

Skills

Supervisory experience

Communication skills

Multitasking

Education

High School diploma or equivalent

College coursework helpful

Job description

Viceroy Hotels

ViceroyHotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination.Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C.,St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Overview

Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, this exceptional property will debut as Sun Valley’s first luxury hotel and for-sale residence offering. As part of the Viceroy team, you’ll help bring our signature experiential hospitality to one of North America’s most iconic, year-round mountain destinations.

The Banquet Captain/Supervisor is responsible for supervising and assisting with the set-up, service and clean-up of all assigned banquet functions. This position will report to the Banquet Manager.

Responsibilities

• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Inspect the set-up of meeting and banquet functions, checking them against the Banquet Event Order.
• Supervise and assist with the set-up of assigned catered functions, ensuring that the hotel’s standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins.
• Act as liaison between Sales/Catering Manager and the in-house meeting or banquet contact.
• Respond to guests needs in a timely manner. Communicate problems/issues to the Banquet Manager, Banquet Supervisor, or the Food & Beverage Manager.
• Assist Banquet Manager/Supervisor/F&B Manager with the creation of the Banquet Work Schedule and completion of Banquet Wage Progress Reports.
• Assist in service of functions as required.
• Requisition liquor for all banquet bars and maintain proper control over banquet beverage service.
• Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.
• Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization throughout the department.
• Follow all state liquor laws.
• Be familiar with banquet menus and prices.
• Supervise banquet staff as directed by Banquet Manager/Supervisor/F&B Manager.
• Hold pre-function meetings, and check staffing and menus, prior to events.
• Assign side-work duties and stations to all servers.
• Supervise service of station or banquet room.
• Prepare banquet checks and obtain signatures from guest contacts.
• Monitor ongoing functions throughout assigned shift.
• Supervise the breakdown and cleanup of all functions assigned.
• Verify server’s paperwork when event is complete.
• Prepare accurate captains’ reports.
• Assist Banquet Manager/Supervisor/F&B Manager with the hiring and training of banquet staff.
• Assist in set up of audio/visual, as necessary.
• Handle items for “Lost and Found” according to the standards.
• Ensure overall guest satisfaction.
• Support operational needs by working a variety of shifts, including mornings, evenings, weekends, holidays, and extended hours as business demands.

Qualifications

• High School diploma or equivalent and/or experience in a related field preferred.
• College course work in a related field helpful
• Previous supervisory responsibility preferred.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.