Banquet Captain

Hei Hotels Inc.; Houston (TX); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Medical and Dental coverage

Vision insurance

Vacation and holidays

401(k) plan

Discounts and hotel room benefits

Job summary

HEI Hotels and Resorts is seeking a Lead Banquet professional in Houston to direct banquet operations, ensuring flawless guest experiences during events. You will manage setup, service, and teardown, while maintaining BEO compliance and strong communication with group representatives and departments.

The role emphasizes teamwork, adaptability under tight timelines, and a thorough understanding of menu specifics to explain ingredients and preparation methods to guests.

Qualifications

• Hotel experience preferred.
• Superior communication skills to provide information and services to hotel management and guests.
• Knowledge of hotel operations, including planning, safety, and guest services.
• Ability to work effectively under time constraints and deadlines.
• Excellent verbal and written communication; adapt to different audiences.

Responsibilities

• Check Banquet Event Orders (BEO) for accuracy.
• Check room set-up to ensure BEO directions are followed and spaces are neat.
• Make contact with group representatives and explain how to reach you during the function.
• Communicate all BEO changes to catering office and affected departments.
• Coordinate with banquet staff on set-ups, changes, and time schedules.
• Operate as a banquet server: setting up, greeting, serving, and breaking down function.
• Inspect banquet areas at end of function and ensure equipment is returned and areas cleaned.
• Recap all banquet checks at end of day and submit to Night Audit.
• Know the menu for each function and explain major ingredients and preparation methods.
• Adhere to attendance rules and be available to work regularly.
• Perform any other job-related duties as assigned.

Skills

Superior communication

Hotel operations knowledge

Time management under deadlines

Verbal and written communication

Job description

About Us

For more than 40 years, our hotel has been a landmark in the Houston hospitality scene. Today, The Houston Grand - River Oaks is entering an exciting new chapter. Under the vision of new local ownership with deep Houston roots, the property is preparing for a full renovation, and a complete luxury rebrand that will restore the hotel as one of the premier destinations in the city. We are committed to elevating every aspect of the guest and associate experience. Our team is a tight knit, family like community with many long tenured associates who take pride in their craft and the exceptional service they deliver. We value passion, professionalism, and the desire to grow-because when our associates and their families thrive, our hotel thrives. Associates enjoy a complimentary meal each shift, free parking, and meaningful opportunities for career development within both the hotel and the broader HEI portfolio. Join us as we write the next chapter of a Houston legacy-your future could be part of something extraordinary.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Lead Banquet team in the serving of guests during banquet functions to ensure positive guest experience.

Essential Duties and Responsibilities

• Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate.
• Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean.
• Make contact with group representatives. Explain how to make contact if needed throughout function.
• Communicate all BEO changes to catering office and affected departments.
• Coordinate with banquet staff set-ups, changes, and time schedules for all functions.
• Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function.
• Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
• Recap all banquet checks at end of each day and turn in to Night Audit.
• Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills:

• Hotel experience preferred.
• Superior communication skills to provide information and associated services to hotel management and guests.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

• Medical and Dental programs through Anthem Blue Cross Blue Shield
• Vision insurance programs through EyeMed
• Vacation, Sick and Holiday programs
• pet insurance through the ASPCA
• Supplemental, Spousal and Child Life insurance
• Short and Long-Term Disability plans
• 401(k) Savings Plan with matching funds
• discounts through our 'YouDecide' and Hotel Room Discount programs

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.