Banquet Captain

Crestline Hotels & Resorts; Blacksburg (VA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

Company Match 401K

Paid Leave

Employee Assistance Program

Pet Insurance

Travel Discounts

Employee Events

Job summary

Inn at Virginia Tech and Skelton Conference Center on the Virginia Tech campus in Blacksburg is seeking a Banquet Captain to lead banquet staff and ensure flawless service for all events.

The role oversees setup and breakdown, coordinates with kitchen and service teams, and ensures guest satisfaction. This is a full-time position with evening, weekend, holiday, and Hokie game day shifts required.

Qualifications

• Must have a High School Diploma or GED.
• 2 years’ experience in Banquet food service.
• Must be at least 21 years old to serve alcoholic beverages.
• Must have good understanding of the English language.
• Must be TIPS, CARE (or equivalent) certified or certify by first day on the job.

Responsibilities

• Lead and direct banquet staff with attention to detail and guest services.
• Oversee setup and cleanup of food service for banquet functions.
• Supervise Food and Beverage service to ensure exceptional service.
• Greet and assist guests and anticipate requests.
• Maintain cleanliness and organization of assigned work areas.

Skills

Team leadership

Guest service

English language

Communication

Education

High School Diploma or GED

TIPS/CARE certification

Tools

Knowledge of banquet service styles

Job description

Benefits

At Crestline we believe in offering our employees a work environment that allows for work-life balance. We offer a variety of benefits to our full-time team members. Benefits include some of the following:

• Medical, Vision, and Dental Insurance to fit the needs of our employees
• Company Match 401K, Building your financial future!
• Paid Leave
• Employee Assistance Program
• Pet Insurance for our furry friends
• Team Member Travel Discounts - We all need to get away sometime
• Great Employee Events and more

Positioned on the corner of the beautiful Virginia Tech campus in Blacksburg, VA the Inn at Virginia Tech and Skelton Conference Center, the premier meeting destination in Southwest Virginia is seeking a Banquet Captain.

This is a full-time position with a pay rate of $20/hour. The successful candidate will be required to work evenings, weekends, holidays, and Hokie game days.

Overview

The Banquet Captain provides leadership and direction to staff with exceptional attention to detail and guest services. Assists with the planning, organizing and execution of all banquet functions. Oversee set-up and clean-up of food service for all banquet functions. Supervises Food and Beverage service to ensure exceptional service throughout the banquet. Greets and welcomes clients in charge and anticipates all requests.

Key Duties & Responsibilities

• Develop equipment maintenance schedules and arrange for repairs.
• Evaluate new products for usefulness and suitability.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Check storage areas for proper supplies, organization, and cleanliness.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Reviews and understands the Banquet Event Order (BEO); facilitates team setup assignments according to the BEO.
• Ensures that tables have been set correctly and uniformly in assigned area, using clean, pressed linen (without rips, stains or tears); clean unspotted silverware; clean china with no chips or cracks; clean, unspotted glassware. Confirm that table complements (salt and pepper, sugar, breadbaskets, etc.) have been properly cleaned and filled.
• Learns the menu for each function served and can explain the major ingredients and preparation methods for each item to be served.
• Is prepared to assist guest and staff at least 15 minutes prior to function start time.
• Acknowledges and responds to all guests’ requests.
• Keeps station neat and clean during service.
• Continuously patrols assigned station, refilling all drinks, removing service items and condiments per established policies and procedures.
• Ensures guest has everything they need.
• Set up buffet and other special food services tables/stations.
• Break down buffet or other special food service tables and equipment.
• Set-ups, serves and/or breaks down coffee breaks, receptions, other special functions, as assigned, following standard policies and procedures.
• Sets-up, tends and breaks down banquet bars, as assigned, according to standard policies and procedures.
• Always follows cash and guest check procedures.
• Learns and applies all procedures of proper service.
• Assist co-workers whenever needed.
• Remain up to date with hotel events and guests, as they affect the areas of responsibility.
• Maintains responsible alcohol service certification.
• Mixes and serves alcoholic and nonalcoholic drinks, to patrons during banquet events.

Coffee Break Duties

• Sets up, services, breaks down and cleans all break areas and coffee break carts.
• Presents each break attractively and completely; keeps each break clean throughout the day.
• Presents all breaks within the time parameters outlined on the BEO.
• Prepare all beverages correctly and according to conference center standards.
• Secure all beverage coolers and lockable storage at each shift’s end.
• Assist the set-up staff if necessary.
• Employees are responsible for knowing and abiding by all Company, hotel, and departmental policies and procedures.

Education And Experience

• High School Graduate or General Education Degree (GED): or Work Equivalent
• Experience in Banquet food service
• Minimum 21 years of age to serve alcoholic beverages.
• Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.
• 2 years’ experience in Banquet food service.
• Knowledge of various food service styles (i.e., French service, Russian service, Family Style service, Butler style service).
• Must have good understanding of the English language.
• Good communication skills both written and verbal.
• Previous customer service experience
• Basic arithmetic skills

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.