Banquet Captain

The University of Texas at Austin; Austin (TX); On-site; USD 44,000 - 53,000; Full time

Benefits offered by this job

Medical coverage

Bus rides

Longevity pay

Retirement contributions

Paid vacation/sick time/holidays

Career growth & professional develop

Job summary

The University of Texas at Austin is seeking a Banquet Captain on the UT Austin campus to lead banquet operations for Forty Acres Catering within UHD. You will supervise front-of-house staff, coordinate with catering leadership, and ensure top-tier service for all events, scheduling part-time staff and overseeing event logistics.

Qualifications include a high school diploma or GED, 2+ years of waiter experience, and proven food safety training.

Qualifications

• High School Diploma or GED is required.
• At least 2 years of waiter experience in a dining establishment.
• Ability to operate standard food service equipment and maintain it.
• Ability to complete and maintain Food Safety Training required by UHD.

Responsibilities

• Understand and use Banquet Event Order forms and room diagrams for all events; oversee front of house during events and ensure high-quality food/presentation.
• Lead and instruct servers and staff for catered events; assist in hiring/training part-time staff; communicate service needs clearly.
• Responsible for campus catering deliveries; verify accuracy and operate delivery vehicles as needed.
• Maintain banquet storage areas; stock supplies; proficient in Outlook, Excel, and food production software.

Skills

Customer service

Leadership

Food safety training

Microsoft Outlook

Excel

Education

High School Diploma or GED

Tools

Microsoft Outlook

Excel

Job description

Job Posting Title

Banquet Captain

Hiring Department

University Housing and Dining

Position Open To

All Applicants

Weekly Scheduled Hours

40

FLSA Status

To Be Determined at Offer

Earliest Start Date

Ongoing

Position Duration

Expected to Continue

Location

UT MAIN CAMPUS

Job Details

General Notes

SHIFT DIFFERENTIAL: This position is eligible for $2.00 per hour shift differential pay for hours worked during designated evening and weekend shifts in accordance with university guidelines.

BENEFITS: UT Austin offers a competitive benefits package that includes:

• 100% employer-paid basic medical coverage
• Free Capital Metro bus rides
• Longevity pay
• Retirement contributions
• Paid vacation, sick time, and holidays
• Career growth & professional development

Purpose

The Banquet Captain is responsible for acting as a lead contact for banquet functions with Forty Acres Catering within Longhorn Hospitality under University Housing and Dining (UHD). This position works with catering leadership to help oversee all catered event functions from start to finish. Monitors attendance and scheduling for part‑time or student labor and ensures 5‑star customer service.

Responsibilities

• Understand and use Banquet Event Order (BEO) forms and room diagrams, which is required for all events. Assist in overseeing all operations for catered functions, including working front of house during events and ensuring all food and presentation is of the highest quality. Ensure the proper setup and operation of all events per the customer's request. Effectively engage the client and maintain excellent customer service at all times.
• Lead and instruct servers and staff for catered event(s). Assist catering management in hiring and training new and part‑time staff members. Effectively communicate all service needs to staff members in a clear and organized fashion. Provide staffing needs and feedback on scheduling to catering manager as needed or requested.
• Responsible for deliveries to all campus locations as required. Must verify the accuracy of all catering deliveries and resolve any issues. Must be able to operate various types of vehicles, including box trucks, golf carts, and delivery vans.
• Maintain and organize all banquet storage areas effectively. Ensure they are stocked with any and all appropriate supplies necessary for food service functions. Clean and organize cooler and freezer space. Conduct weekly inventory. Be proficient in Microsoft Outlook, Excel and food production software.
• Follow all hazard analysis critical control point (HAACP) guidelines for safe handling and storage of food. Use ServSafe allergy training and act as the representative in the event of any food allergy inquiries. Maintain a high‑level standard of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
• Effectively present information to customers, clients, and other employees of the organization. Report to a catering manager any need for housekeeping and/or repairs of banquet equipment. Must attend or conduct pre‑event meetings. Respond to guest problems, complaints, and accidents. Communicate effectively to a catering manager and applicable departments to resolve problems if necessary.
• Clean up banquet space after the completion of the function in a timely and professional manner. Ensure that all equipment and supplies are stored and re‑stocked properly at the end of each event. This includes washing dishes (must be able to operate a dish machine) and hand wash large and/or delicate equipment. Removal of trash and use of the trash compactor.
• Assist the culinary staff as needed when preparing for events which include basic back‑of‑the‑house food prep duties such as but not limited to preparing salads and trays, cutting, chopping, and assembling food items.

Required Qualifications

• High School Diploma or GED.
• At least 2 years of experience as a waiter in a dining establishment.
• Able to operate standard equipment, tools and materials in serving food and in the care, cleaning and maintenance of this equipment.
• Ability to complete and maintain Food Safety Training required by University Housing and Dining.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• 3 years of experience in catering services.
• Degree in hospitality or similar field.
• Experience with bartending.
• Experience working in university setting and/or hotel setting.
• Time management and multitasking abilities.
• Excellent interpersonal skills and professional demeanor.
• Excellent written and verbal communication abilities.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre‑employment, post‑accident, reasonable suspicion, random, return‑to‑duty, and follow‑up drug and alcohol testing).

Salary Range

$48,500+ depending on qualifications

See general notes section for shift differential information

Working Conditions

• May work in all weather conditions
• May work in extreme temperatures
• May work around standard office conditions
• May work around chemicals
• Use of manual dexterity
• Climbing stairs
• Lifting and moving

Work Shift

• Work days, hours and area may vary based upon the needs of the unit and University Housing and Dining.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University‑Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP‑3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.