Dining Supervisor

University of Texas at Austin; Austin (TX); On-site; USD 53,000 - 70,000; Full time

Benefits offered by this job

100% employer-paid basic medical

Free Capital Metro bus rides

Retirement contributions

Longevity Pay

Paid vacation, sick time, and holidays

Career growth & professional develop

Job summary

University of Texas at Austin seeks a Dining Supervisor to manage daily operations of residential dining facilities and lead service staff on the front line. You will ensure safe, clean, and high-quality dining experiences while upholding UHD 5-Star standards.

You will supervise staff, participate in recruitment and onboarding, coach performance, and maintain guest satisfaction during service periods, with emphasis on safety and collaboration.

Qualifications

• High school graduation or GED.
• Two years of food service experience in a restaurant, commercial, or institutional facility.
• One year of supervisor experience in food service or similar capacity.
• Experience with operating standard kitchen equipment.
• Ability to complete and maintain Food SafetyTraining required by University Housing and Dining.
• Ability to complete and maintain University Housing and Dining cash handling training.

Responsibilities

• Oversee day-to-day dining room and service floor operations to ensure timely, clean, and high-quality service.
• Supervise full-time, part-time, and student staff working during assigned shifts.
• Champion a customer-first approach by ensuring staff deliver friendly and efficient service.
• Support clear and consistent communication across shifts by documenting shift updates, issues, and key action items.
• Represent UHD values through respectful communication and teamwork with staff, students, and guests.

Skills

Food service experience

Supervisory experience

Customer service

Food safety training

Education

High school diploma / GED

Job description

Job Posting Title

Dining Supervisor

Hiring Department

University Housing and Dining

Position Open To

All Applicants

Weekly Scheduled Hours

40

FLSA Status

To Be Determined at Offer

Earliest Start Date

Ongoing

Position Duration

Expected to Continue

Location

UT MAIN CAMPUS

General Notes

BENEFITS: UT Austin offers a competitive benefits package that includes:

• 100% employer-paid basic medical coverage
• Free Capital Metro bus rides
• Retirement contributions
• Longevity Pay
• Paid vacation, sick time, and holidays
• Career growth & professional development

Please visit our Human Resources (HR) website at https://hr.utexas.edu/ to learn more about the total benefits offered when you join our team!

Purpose

The Dining Supervisor supports the daily service operations of a residential dining facility or retail dining unit. Under the guidance of the Assistant Manager or General Manager, this position ensures smooth front-of-house operations, maintains high standards of safety and cleanliness, and helps deliver a positive dining experience. The Dining Supervisor provides leadership for service staff, models excellent customer service, and helps uphold University Housing and Dining (UHD) 5-Star standards.

Responsibilities

• Oversee day-to-day dining room and service floor operations to ensure timely, clean, and high-quality service. Serve as the shift lead during assigned service periods—monitoring food flow, managing line setup, and resolving service-related issues in real time. Help conduct weekly inventory counts and monitor stock levels to ensure essential items are available for service. Ensure all staff follow local, state, and UHD safety and sanitation policies. Reinforce best practices in food handling and cleanliness.
• Supervise full-time, part-time, and student staff working during assigned shifts. Foster a respectful and collaborative team culture focused on safety, service, and accountability. Deliver hands-on coaching and real-time feedback to support staff performance. Participate and support recruitment efforts for dining staff in collaboration with UHD HR. Assist with onboarding and training new team members, monitor daily attendance, and help ensure staff are prepared for each shift. Conduct performance reviews, track training progress, and support staff development. Set clear expectations for conduct, service, and safety, and model the standards expected from all team members. Address performance concerns promptly and professionally, issuing corrective actions when necessary in alignment with UHD HR policies.
• Champion a customer-first approach by ensuring staff deliver friendly and efficient service. Be present and engaged on the floor during service periods to interact with guests, resolve concerns, and support a welcoming dining environment. Communicate guest feedback to management and assist in implementing service improvements. Support themed events and special meal promotions to enhance the student dining experience.
• Support clear and consistent communication across shifts by documenting shift updates, issues, and key action items. Share information with team members and managers to maintain alignment across service periods. Represent UHD values through respectful communication and teamwork with staff, students, and guests. Other duties as assigned.

Required Qualifications

• High school graduation or GED.
• Two years of food service experience in a restaurant, commercial, or institutional facility.
• One year of supervisor experience in food service or similar capacity.
• Experience with operating standard kitchen equipment.
• Ability to complete and maintain Food SafetyTraining required by University Housing and Dining.
• Ability to complete and maintain University Housing and Dining cash handling training.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Culinary Degree.
• Four or more years of food service experience in a restaurant, commercial, or institutional facility.
• Three or more years of supervisory experience in food service or similar capacity.
• Experience training, coaching, and evaluating staff in a high volume/fast-paced food service environment.
• Experience using Microsoft Office and computer systems.
• Professional demeanor and ability to work with a large customer base.

Salary Range

$52,500+ depending on qualifications

Working Conditions

• Uniforms and/or personal protection equipment (furnished).
• May work in all weather conditions.
• May work in extreme temperatures.
• May work around standard office conditions.
• May work around chemicals.
• Repetitive use of keyboard at a workstation.
• Use of manual dexterity.
• Climbing stairs.
• Climbing of ladders.Lifting and moving.

Work Shift

• Work days, hours and area may vary based upon the needs of the unit and University Housing and Dining.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.