Bankruptcy Specialist

encore; Troy (MI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Monthly incentives

Annual bonus

Tuition assistance

Healthcare insurance

Retirement savings

Job summary

Encore Capital Group is seeking a detail-oriented administrative professional in the United States. You will support internal and external customers, manage clerical tasks, and track daily processes and financial performance. You may become the SME on key projects and suggest efficiency improvements across workflows.

The successful candidate will have 1–2 years in customer service or clerical roles, a High School Diploma, and solid MS Office skills. A Bachelor's degree is preferred.

Qualifications

• High School Diploma required.
• 1–2 years of customer service or clerical experience.
• Basic MS Office skills required.
• Strong verbal and written communication skills are essential.
• Proficient data entry and ability to run system queries.

Responsibilities

• Maintain relationships with internal and external customers and fulfill requests (35%).
• Handle administrative materials and tasks (30%).
• Provide regular tracking and reporting on daily processes and financial performance (20%).
• Serve as subject matter expert for high-complexity projects (5%).
• Recommend improvements to daily automated and manual processes (5%).
• Perform other duties as assigned (5%).

Skills

MS Office

Verbal & written comms

Data entry & system queries

Education

High School Diploma

Bachelor's degree (preferred)

Job description

Applicants must have current authorization to work in the United States on a full-time basis.

RESPONSIBILITIES

• Relationship with and request fulfillment for internal / external customers. 35%
• Process administrative material and tasks. 30%
• Provides regular tracking and reporting on adherence to daily processes and / or financial performance. 20%
• Subject matter expert for one or more projects with high levels of complexity. 5%
• Oversees and makes suggestions for improvements to daily automated and manual processes. 5%
• Perform other duties, as assigned. 5%

MINIMUM REQUIREMENTS

• EDUCATION: High School Diploma
• EXPERIENCE: 1-2 years customer service or clerical experience

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Basic MS Office skills
• Strong verbal and written communication skills
• Skilled in data entry and system queries

PREFERRED QUALIFICATIONS

• EDUCATION: Bachelor's
• EXPERIENCE: 2+ years work experience in financial services related field

If you are wondering why you should work for us

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
• Career Progression: Grow at MCM with paid training and development programs - including our very own MCM Academy - as well as a promote-from-within philosophy.
• Reward and Recognition: We are committed to honoring great results - ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we're proud to invest in you.
• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
• Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [e-mail] .